Enterprise Rent-A-Car

I rented SUV from them on April 18, 2023 with different drop off location. Unfortunately, i got stuck in snow storm on highway and barely escaped an accident due to skidding and low traction, despite having AWD. After checking I came to know that it has all season tires with less than 50% tread left and 5 years old mfg year of tires that is technically considered expired. Upon enquiring about public safety, Manager Anna agreed to provide Kal tire condition report but never respond back even after multiple emails. I would highly recommend to DOUBLE CHECK TIRES BEFORE RENTING VEHICLE as they wouldnt care if you get into any trouble.
May 22nd, 2023

Long time customer but wont be returning back. If I could give zero star I wouldve. First of all, worst customer service ever. That lady at the counter should be fired. Rude and seems to not know her job. Second, car rentals are always dirty at the time of pick up. I recommend renting somewhere else.
May 18th, 2023

Customer service skills were above and beyond , helped us out answered all the questions , very positive experience!
Apr 19th, 2023

I had to take a minute and write about this experience. The review is about the return process with Enterprise at this specific location. Long term customer, pretty climatized to how things work at Enterprise, (Use it for work often). When taking the vehicle back, we went to take it to the gas station to have it filled up. This vehicle has a button in the car, instead of a push or pull open. The lock was iced shut, makes since in the minus -20 weather. We were unable to fill it up. The sad part is, if I had used my regular location, the airport they probably would have either voided it or worked out a plan (Sorry sir it wont open, we wont charge you the full amount, how's 20$) Instead the clerk decided to charge full price for half a tank at $50. After being told we couldn't open it, their solution, "We will show you and you can go back and fill it up" Explained to them again we couldn't open, the clerk didn't take the time to go try himself to verify. Shady business. The lesson here, don't even both with the small little Enterprises, they suck. Only deal with the Airports, more accommodating and they don't play games.
Apr 4th, 2023

Great experience! Good cars for affordable price. Helpful personal
Mar 30th, 2023