Thrifty Car Rental - Greater Moncton International Airport

Absolutely horrible customer service. THEY DON'T DESIRVE EVEN ONE BUT ZERO SERVICE REVIEW.
Jan 11th, 2023

The staff at the counter were courteous and quick to get me on the road after my flight. Our group rented 2 identical vehicles. One was perfect, the other not so much. 5/5 for staff and their attentiveness 4/5 vehicle cleanliness 3.5/5 vehicle condition Vehicle pickup/return was very easy, and the bill was in line as per the online quote. Ended up with a 2021 Pacifica which drove very good. Only minor issue was the vehicle wasn't spotless; however I've had dirtier vehicles from other rental companies, so I'll take it. The biggest let down was the vans ventilation system. Absolutely brutal. Moldy smell when turned on, made my passengers and I feeling unpleasant. Had to leave all ventilation off for the entire week and resorted to opening the windows slightly. Needed ac the most during the rain as windows kept fogging up. Do yourself a favour and check the ventilation before you take the vehicle.
Sep 5th, 2022

Absolutely horrible customer service. This company wants you to drop-off you car and receive a bill by email. However, they also like to add overcharges compared to their promised price on your final bill. If you dont agree with all those overcharges? Well, tough luck because ive filled the survey and emailed the company weeks ago and still havent gotten a reply. I will never rent from this company again, please save yourselves the headache and dont do it either.
Feb 12th, 2022

I actually had great service from Serge at your location. The three start was a typo. Corrected for 5 stars!
Sep 9th, 2019

Competitive pricing, we still got a very nice vehicle. Service (thanks Bill!) and just the whole experience exceeded our expectations. Highly recommend!
Jun 30th, 2019