National Car Rental

Had the pleasure of dealing with Michael and he handled everything like a pro. I am a long time Emerald club member and have always been satisfied. I especially like when they upgrade me for free. Excellent work National.
Feb 25th, 2023

Was flying in two hours delayed. Todd came back two hours after they had closed to give me my keys. Thank you so much Todd!
Feb 21st, 2023

My first experience was pleasant but I had to pick up a vehicle I shortly rented before to return to my customer in an emergency. I had no problems with taking the same vehicle (that was dirty from my travels). I had tested positive for Covid and was unable to take a flight due to Covid policies Via Air Canada. I was put in a positive for everyones safety that I return this vehicle in the United States where I lived. I spoke with National corporate to get my rental returned at a US location. I had made all the steps to do so and had since received both a receipt and the escalation department to give me a report # 39413265 to get this resolved. The escalation department (Dave) assured me that due to this Covid-19 situation by policy, the Moncton airport location will be notified and an email was sent to call me on Sunday and will be okay to return to another location and corporate will pick it up. I had already been charged according per National customer service Supervisor. I received no call on Sunday but on Monday, Andy called and gave me hardship about the vehicle not being returned and wanted add additional billing to the already updated one way return and was not understanding of the situation. I had asked that if he were billing me extra that I will need a receipt and then he hung up on me before I could give him the escalation information. I had to call back to give him that information and then had said I see it right here. Did you call just to victim shame? - Andy, Im sorry that my wife, toddler and I have Covid and my safety from spreading to others out-prioritized the needs of a vehicle. I had a 25 hour drive to get home to them, my safety and mindfulness for the many will always be greater than the servant for one. I hope you think of this before you victim shame without acknowledging anothers needs before your own wants. - I am a 12 year corporate customer of National, I have never had this issue in any country, due to this unnecessary incident, I will also be directing my employees to only use National as a last resort. I would also recommend that this location revisit their customer interaction training with this individual.
Jun 12th, 2022

Oct 4th, 2020

Counter was very easy to find in the airport. Staff was very friendly. Car did not have winter tires, not that it was supposed to be included and the winter in NB this year has been pretty mild. Prob. just me being spoiled by the YFC location always going above and beyond. Limited selection and base model cars available, but prob. due to pandemic. Car was clean and looks brand new even with 15K on it. Cars are stored underground and easy to access so it's nice warm and ready to go when you pick it up during the winter.
Apr 26th, 2020