Deluxe Dry Cleaners

NEVER USE THIS BUSINESS. The company did not check and washed my wedding dress with a lipstick in the pocket of the dress. My dress ended getting thoroughly stained and took apparently 10 man hours to get to a point where they deemed it acceptable to return it to me. When I went to examine it I could clearly see faint pink staining all over the satin material. I was then expected to pay $250+tax for THEIR mistake! I have spoken to Kyle, one of their managers twice, and when I initially was called to be informed that they washed the dress with the lipstick, I tried to remain calm and respectfully asked questions, and was met with the statement-well you didnt check the pockets either, so its not completely our fault. Isnt that one of the most basic things you do as a dry cleaner of any garment?? I was very off-put by this question and politely asked them what they were going to do to make this right, and he said they would work on it over several weeks and get back to me. I did not hear from them until 3-4 weeks later, and that was from me calling to check in and see how things were going. When I called Kyle after viewing my dress in worse condition than I left it, he continued to gaslight me and repeatedly told me that this was equally both of our faults and that I was still expected to pay in full because of all the hard work they put into fixing itfrom an issue they created. When I brought up several talking points he proceeded to use a lot of attitude with me and eventually agreed to let me pay half price, which I still think is completely unacceptable-very poor customer service all around. My special dress is forever stained and I cannot sell it as who would buy it? Do not use Deluxe Dry Cleaners, this whole ordeal has been so upsetting!
Apr 23rd, 2023

Excellent service ! I had turmeric stains on two pieces of clothing and had tried everything to get it out. I took it in and within a couple business days got it back looking brand new ! Will definitely be using this company again !
Feb 3rd, 2023

I sent my duvet to be dry washed for the first time, according to them, they followed the instructions on the label, however, the duvet was returned to me totally damaged, lumpy. I can't use it anymore. When I talked to them, they indicated that it was not their fault, that they had followed the instructions and did not take responsibility for their mistake at any time. They only wrote a letter indicating that they had followed the instructions on the label, which did not help at all. Service: General bedding cleaning
Oct 28th, 2022

Clothes came back stained, smelly, and un-ironed. Helpful customer service did apologize and provide us with a refund though.
May 23rd, 2022

Positive: Value
Mar 30th, 2022