Peoples Jewellers

After going to every other jewelry store in the mall, we had by far the best experience at this store. Judy was great at listening and understanding right away what we wanted and we never felt any pressure to buy. We had some issues with our order getting cancelled but Bev called us right away to offer assistance before we even had a chance to check our e-mail, so we never even felt stressed. Her and Colleen were incredibly kind and patient while they helped us with our order issues (which turned out to be an issue with our card and not Peoples). So many of the negative reviews on here are about the quality of the jewelry and not this specific store itself. The staff here don't make the jewelry, nor can they change the company's policies... so don't let those reviews scare you away! We are so happy with our experience and would recommend this store to anyone, especially people like us who feel a bit shy walking into fancy jewelry stores!
May 8th, 2023

Some good sales at the time I was there.
Mar 26th, 2023

Nice people.
Mar 13th, 2023

Once they have your money they dont care about you anymore, rude customer service, go somewhere else for your expensive purchase youll be thankful
Feb 11th, 2023

I went in to get my ring cleaned, inspected and resized. Two grey haired women working, one training a sweet new employee and a purple tinted woman helping another customer. Neither smiled, greeted me or acknowledged me. The new employee who was actually helping someone, eventually stopped to smile, thank me for being patient and said shed be with me. After waiting a fair amount of time, I was finding it difficult to stand. I use a cane. Neither women offered for me to take a seat. Instead of helping me, the grey haired woman assisted a later customer and the new employee came to help me. She was so sweet but admitted it was her first day. No fault of her own, she was getting things confused. I apologized to her and asked if she wouldnt mind getting help from the other staff as I was running late. I repeatedly apologized to her as I didnt want her to feel bad and she was more than understanding. Enter purple tint Bev who I discovered is the assistant manager. She spoke down to me (I had brought the wrong black folder and didnt have the most updated receipt), was condescending. She made snide remarks toward me and when I asked who the manager was she told me she was the assistant. In response to her question I told her I wanted to speak to the manager about her attitude. That set her off, asked me what I was referring to and when I tried to dismiss her, I told her never mind that it didnt matter. She persisted to tell me why she didnt have attitudeall the while Im trying to move past it as I didnt want to make a scene. Bev briskly turned away, condescendingly told me to have a great day and proceeded to talk loudly about me to the other grey haired lady as she briskly walked to the back of the store with the other staff giving me dirty looks as they talked about me. The new employee brought my ring back and I was embarrassed with how tBev was treating me. She was visibly upset and I has two other customers look at me as Bev showed her displeasure with me. I told the new employee I thought I would come back another time to get the resizing done. I could feel myself tearing up from embarrassment. Bev was walking by, overheard me and said snidely that she would still be there when I come back. I asked the new employee if she thought Bev was rude to me or if it was just me and then I left quickly. I have never felt so embarrassed and disrespected by store employees. I was not rude. I wasnt causing a scene but obviously offended the assistant manager. Instead of her trying to find out how to make things better, she stormed around the store visibly ticked off and speaking about me to the point that I had two other customers look at me questioningly.
Dec 11th, 2022