Michael HIll Halifax

May 11th, 2023

Poor Customer Service. Received a call to pick up an order on a Friday. Got there the next day (Saturday), only to be told that the order has not arrived! Why waste time to come up when it's not there yet?? Attendants were not even willing to look further. No empathy.
Mar 24th, 2023

I am deeply disappointed and frustrated with the abysmal experience I had with Michael Hill. I purchased an engagement ring from them, but the band was disturbingly thin and when I had it sized, they did a terrible job and the band broke. This is completely unacceptable for a company that claims to provide high-quality jewelry. I cannot express enough how let down I felt with the terrible customer service I received from Michael Hill, especially considering how much money I spent on this ring. My experience with this company was nothing but negative and it's unacceptable that I received such poor quality product and service. I strongly advise anyone considering Michael Hill to be extremely cautious as they are not trustworthy. It's a shame that they do not stand behind their products and do not provide good customer service, especially considering the amount of money they charge for their items. I highly discourage anyone from purchasing from this company as they simply do not deliver on their promises.
Mar 20th, 2023

I took a $2500 ring in to get engraved and was given a price of $100 the ring was sent away and I received a call a week later saying the price would be $300.
Feb 15th, 2023

When my mother dropped off her broken necklace for repair, micheal hill told her it would be 2 weeks for return. She have her cell number as well. After 3 weeks, she hasnt received a call, so I called them. The lady says it came in with a note stating they called us for pick up, which didnt happen. My mother has not received a phone call nor a voice message. Once we picked it up, it was written on the invoice a fake cell number. It started with 040. Of course they couldnt get a hold of her. Who in Canada has a area code of 040? I feel this business tried putting the blame on my mother as she supposedly didnt answer the phone call, which didnt happen. This business (I feel) isnt accountable I rather hear them say, they made a mistake and they are sorry. We literally could have been waiting for years without knowing that it was ready. Never shopping at this place again and I will be passing my experience to others as well.
Nov 27th, 2022