Shoppers Drug Mart

The worst place to fill your medications. The staff are rude and snappy. Doesn't matter what time of day you go there's a line up of at least 5 people ahead of you. Staff are so so SO SLOW at serving customers. It's like they move in slow motion. They chit chat with one another, strike up pointless conversations with regulars and don't care who's waiting. I've waited 35 minutes in line for a medication that was ALREADY FILLED AHEAD OF TIME! They get my meds wrong constantly that could be fixed by a simple phone call but instead sigh when they have to fix their mistakes! Refused to scan my points card as "it is on file" which it isn't... I always scan it. $600 worth of meds I just picked up and earned 0 points because the staff member refused to scan it. I seriously hate this place and you will never find me here again. I'd drive 5 hours somewhere else before I give them my business
May 17th, 2023

I interact with this pharmacy on a regular basis due to my profession and while my experiences arent always bad, most of the time the pharmacy assistants are extremely rude, unfriendly and behave as if helping their customers is burdensome. I would never choose this pharmacy for my personal needs and cringe at the thought of calling them for the needs of others.
May 6th, 2023

Don't waste your time. You will receive texts indicating your prescription is ready and when you arrive it's not even in stock. In addition, recently (April 22nd) I had a Doctors apt (ONLY one I could get) 3 hours before an international flight. The prescription was faxed to Shoppers. I explained the urgency of this prescription and why. Was told they couldn't do it before three hours. Once again, I explained the situation and that the medication was required. The female pharmacist was not understanding and was very rude. I have no issue waiting on a prescription but when it's required ASAP with proof, there should be an exception. I requested my prescription and took it to Pharma Save, who understood the urgency and filled it in less that 15mins.
Apr 28th, 2023

Mar 18th, 2023

I should've trusted the reviews here. I was naive and now am another customer that will never come back. The prescription was faxed to pharmacy, and nothing happened. I went there and they said there wasn't a request (with a huge attitude even though I was friendly). Isn't the fax a request? I need to confirm the confirmation? Other pharmacies put in the order right after the fax. So they asked me to come back 24h later and surprise... 24h later my prescription was not filled because the pharmacist denied it. No call made to let me know, nothing. When I went there to pick it up (not ready, of course) the woman said in a very rough tone that I ordered it too soon, so I would not have my medicine. In a very condescending tone like I was abusing the medicine. It was a glitch in the system, it was easy to notice, but she kept her tone. I had to convince her, showing all my proof and then she says.. "ok, come back in FOUR hours". After all of this, it should've at least been their priority. Again, never more. Looking for another pharmacy ASAP.
Apr 26th, 2023