HearCANADA (Formerly Hearing Healthcare Unit of Southwest Nova)

Very friendly and professional service. The tests were clearly explained and Shauna made me feel very comfortable. I would highly recommend them. It was a true pleasure dealing with the staff.
Mar 8th, 2023

Jan 24th, 2023

Excellent hearing aids. Should be a 5 star rating. Overall good service till they missed calling me to set up service of the hearing aids before end of warranty is Sept/Oct 2021. This feature was promised at the time of purchase. When I realized we had missed the appointment and contacted them, I was told It was 7/8 months over and the could not perform the promised service. They upgraded their system, fall 2021, when I was due for this service, I seemed to have been lost in the migration. Also they had reduced services during Covid. I was dealing with them in late summer early fall 2021 to order new molds. I was obviously in their system somewhere. I tried to contact Widex, they are only available through e-mail, no contact phone number or other contact info. Their reply was the same I missed the deadline and was over the warranty period. $8,000, less than 5 years of use. I will be shopping for new Hearing aids and I expect and demand better service from whoever I choose to do business with.
Oct 14th, 2022

These ladies fit me in last minute for a hearing test. They are super friendly and the environment is super clean and professional. If I need anything to do with hearing again, this place has my business. Not entirely sure about the experience Ron had, but I reckon he himself is the type of gentleman that isn't very easy to get along with. I experienced nothing of the sorts. I will say one thing, over the phone I was quoted $50 for the test. When I was finished, it went up to $65. Not entirely sure why this was. Not a huge deal, but something to confirm.
Aug 18th, 2019

Bad experience. After arguing about billing and payment. She changed her initial assessment of tinnitus to a milder rating. When questioned on this she provided a lame reason. Overall negative experience. She took a dim view of me from the moment I stepped in her office. Quite frankly, we were gobsmacked at the poor evaluation and weak assessment. Despite credentials indicating superior qualifications I strongly do not recommend.
Jan 30th, 2018