Superior Propane

Dec 17th, 2022

Not very reliable...no one ever answers phone calls......I don't think anyone even works there....lol
Nov 23rd, 2021

I have had terrific service for over twenty years from Superior Propane at two locations, one in Maynooth, ON and one in Bancroft, ON. In the beginning years, I was able to purchase a furnace from Superior and the techician that did the yearly servicing was very efficient, offering ongoing suggestions to keep me and my family safe. The propane delivery service was always regulated by Superior and I have never ran out or had to call for deliveries. Extremely dependable. Thank you Superior for years of excellent service.
Aug 31st, 2021

The absolutely worst company to work with. If I could put negative one stars I would. The Bancroft office has the worst customer service I have ever had to deal with. 3 weeks to get a site visit. Then every excuse not to install tanks and run a line. One inch of snow is too much in northern Ontario for their tecs to work in it's an absolutely disgraceful company.
Sep 8th, 2020

Service used to be excellent. I don't know what has happened over there but everything has changed. Most recent issue is I ordered delivery on Jan 6th. On the 8th I received confirmation. They chose to send delivery notification late on the 12th (night of forecast of major snowstorm ) that they would arrive the next day. I was already out of town prepping for a vacation when I received that email and immediately emailed and left a voice mail to not attempt delivery as I was not there to plow my driveway. They called my assistant (whom I had call forwarded my phone to) early in the morning and asked her how the roads were. She replied that she wasn't in the area so she didn't know. The driver came anyway and then called again to say he couldn't get up my driveway. 1. why day after major Bancroft storm? 2. why didn't they check their messages before going on deliveries Problem: Upon my return from vacation I resubmitted my request for delivery. They stated on or before the 14th of Feb I informed them that I need some notice because my tractor is broken and will need help from neighbour. They stated will only give 1 day notice I sent an email stating I was at least pleading for them to arrive before the next storm...no response... Tomorrow expect freezing rain Bottom line...do they just not care or are they playing games because they came to my place and weren't able to deliver despite my efforts to cancel?
Feb 19th, 2023