CIBC Branch with ATM

Pathetic service I had Cibc cheq under May name from my Contractor and I have business account in CIBc but they were saying cheq has go on hold for 4 business day its made me furious dont bank with cibc never ever aging the only person who was working hard young dude I believe last name was Arora
May 8th, 2023

Was good
Apr 22nd, 2023

Poor service.. wasting your precious time just by make you wait. Punctual at this place is out of question. Worst customer service.
Mar 3rd, 2023

The worst branch you can ever be at. 30-40 minutes of wait times are normal just to see a teller.
Feb 10th, 2023

Today I went to CIBC located at airport and Bovaird. I attended by girl name Sudeep. She didnt say hi , hello , nothing. She was just judging me . She took my debit and asked the problem. I told her very clearly , I am doing online banking , by mistake I put 5000 from my credit line to visa . Then again I tried to transfer from visa to credit line . Again I did that mistake , instead of withdrawing I put again 4500 to my visa . Then I called visa customer care , they solved the issue . Then I noticed they again withdraw 9000 from account then again I transferred. After a week they again withdraw 9000. I again transferred. Then I decided to go to bank , I told that lady may be I did any mistake . Even I told her in Punjabi. She didnt listen properly, went to Manager room .she came back and spoke loudly and yelled, you are doing this , I answered, yes I am doing online banking from years , I am here to solve the problem, why it is happening. Then I show my phone to her , she checked ,she told me I set up recurring payment, then she changed that setting. so thankfull for her . I didnt even check that setting. But I am very disappointed from her behaviour, she was telling me very rudely as I did a fraud something. Her tone so egotistical as she knows everything only . My suggestion is , please train your staff properly, let her know :listen the customer carefully first then give them solutions, not argue with customers . We just come to your bank for solutions, I had an appointment with you guys regarding opening new accounts. But I am going to cancel this , I am also closing my account from your bank , going to TD . . Even I didnt say anything to that girl, she was continuously blaming me you did that , yes I knew that I did that . She was not supposed to argu , I dont know what she wants to find , without listening, she went to Manager, waste her time , if she listened me carefully, she didnt need to to manager , she could save her time and other customers as well . I dont know what she wants to clarify, she is very unprofessional and ridiculous. She just concentrate on others mistakes, doesnt work on problems, my issue was not big , I wonder , how she react on major issue . Your staff needs to work on problems solving , please dont train them for arguing otherwise you gonna loose your valuable customers . Thanks Charanjit
Feb 21st, 2023