Scotiabank

Navpreet is a very nice lady, she took her time to explain all the services and answered all my questions, this helped me to make a good decision. I would recommend her.
Apr 30th, 2023

I came to this branch today with my mom. She banks with scotia, and although there was a long wait I understand tellers are working the fastest they can and every clients needs are different so sometimes theres a bit of a wait. I was very disappointed thou with harsimran and the customer service she provided, she was completing our transaction and after I had a few other concerns she told me she cant do it because theres a line.. prior to this she refused to count some of the money we were depositing, and asked me make sure of the amount because it will take her too long. I really didnt know how to respond to her because I was shook with her response so I just counted and responded with the amount. Not once during this session did she smile or try to show any type of good customer service. She then argued at the end with me mentioning if I had so much to do then to come back a different time since theres was a line. I waited 20 mins and as a Scotia client my mother shouldnt have to be told what she was told today. All we did was deposit money , ask for old statements because online banking was having some issues, I dont see why she felt it was okay to say what she said. Im always present with my mom due to language barriers but Im really disappointment in today experience. We also had a few rolls and She was also frustrated that I brought them in but I had everything ready to go in rolls to make it easier for the teller. I have my own business and sometimes clients pay in cash and I had loose change built up so I asked my mom to divide and put them in coin rolls and since she was already depositing cash I figured we bring them in. It literally took 2 mins to confirm the amount yet she made a big fuss about the rolls. There was about 6 and one set of toonies were at half and she refused to deposit which at this point after evaluating how she was presenting herself throughout my transactions I refused to leave without the coins being deposited. I did respond with if I was speaking to a manager right now would I be told what you just told me she instantly started counting the 12 or so loose toonies and the added the rest of the full rolls. At the end of the transaction as I was leaving she told me not to do this again and that if I do to come at a earlier time. I believe it was 2 pm but I would have appreciated if she ended my transaction off with just have a good day.
Apr 10th, 2023

This branch service is the best from all other branches in brampton. Especially Sandeep Sidhu
Mar 30th, 2023

I have never seen the Branch Manager around and with service quality of the other staffs, I feel myself bit generous to give 3 star
Feb 10th, 2023

I withdrew 1000 cad from the atm of this branch and It only got my 980 cad. Please fix the atm machine. This is one of the worst experience.
Dec 30th, 2022