Dogtopia of Burlington

Panda has been boarded a couple of times and goes to daycare. He is well looked after during his time at Dogtopia and the staff sends updates while being boarded to let me know how he's doing. I never have to worry about him while I'm gone for several days. Staff love their jobs.
May 5th, 2023

Extremely disappointed with the customer service of this company. I brought my dog here in hopes of providing her with a fun and safe environment... Unfortunately it was not a good fit for my dog and I made the decision to cancel. Upon advising Dogtopia of my cancellation they advised me of the 8 week minimum that I must bring my pet. Upon registering I discussed with a team member the scenario of it was not a good fit for my pet could I cancel without penalty I was advised "It shouldn't be a problem they are very accommodating". Nothing could have been further from the truth. I discussed with them how my dog was showing extreme signs of anxiety such as shaking and relentlessly pulling and crying not wanting to go the facility. Dogtopia was aware prior to my cancellation of these signs and advised that their solution was for me was to "bring her more frequently". I was not happy with this solution and advised I would not be bringing her more often due it not being feasible, unnecessary for my needs and most importantly how scared my pet is to attend. I was sitting at 6 weeks when I advised of my cancellation and I was told me that I would still be charged for my remaining two week period. This was not great to hear that I would be charged over $100 unnecessarily as I did not feel comfortable to bring my pet somewhere that makes her feel uncomfortable and scared. I requested I transfer these visits to another person at the facility and was told no - they are non transferrable. They had no solution. I set an email explaining my unhappiness and later received a call from one of their employees who said they would look at getting my two remaining weeks cancelled free of charge and would advise me by email about their success - No email and I have been continuously charged. Its telling that their policies reflect making money and not for the betterment and enjoyment of the animals attending. This is not a business I stand behind or support and would recommend looking for alternate arrangements for your pet.
Mar 17th, 2023

I dont know what happened to this place maybe they got new staff or too many dogs now but things have changed in the last 5 months I have an American Bulldog. Shes 2 years old. My dog (and I) loved it! She is a happy full of energy puppy. But her energy level has always been the same after 3 months of everything being fine, its suddenly a problem and shes sent from the playrooms to a suite by herself (this has now happened on several occasions) Then shes not even tired after a 6 hour day I'm not impressed.
Mar 15th, 2023

Amazing daycare. Safe, clean and friendly staff.I tried the two daycares in Burlington and unfortunately my dog had very bad experience in one of them. It's very unsecure and unsafe to leave your dog in either.
Mar 11th, 2023

Feb 24th, 2023