Suzy Shier | Le Château

I had made a purchase from the new spring collection a few weeks back and was just over the return period. I called the store and I spoke to Mary, the store manager. I explained that I had some items over the return policy time that I wanted to exchange with tags and the receipt. Mary was so pleasant on the phone and was happy to honour my exchange. Thank you Mary! Absolutely fantastic service and I ended up buying way more through the exchange. She even took the time to get me signed up for a prestige card. Even though the store was absolutely crazy busy, she never rushed me and even helped me find what I was looking for. Highly recommend this location!
Apr 23rd, 2023

Slowest - 30 mins and only 2 people in front of us. Insanely slow and no realization of their speed and customer service.
Apr 7th, 2023

I recently purchased some clothes from Suzy store and was disappointed to find out that they do not offer refunds. This information was not clearly communicated to me at the time of purchase, and it was only when I attempted to return some of the clothes that I found out about the store's no-refund policy. You just have 14 days for exchange or store credit! While they did offer me store credit instead, I was still frustrated by the lack of transparency and communication from the store. It has made me hesitant to shop at Suzy store again in the future.
Mar 29th, 2023

I would give them zero stars if I could. The staff is super rude and didnt want to return the items I bought even though it was within the 30 days return window
Mar 28th, 2023

Mar 22nd, 2023