Lacoste

The ladies working here were not helpful at all. Asked for a size and they didn't even want to check the shelves. They had some on a counter and I asked for another of the same size, they just looked at each other and said they don't have anything else. Clearly they don't want to help the customers. I had checked the shelves myself and know for sure there were some sizes there as well. I ended up leaving the store because of bad customer service. They even had the audacity to laugh at my reaction when I said it looks like they don't want to help the customers. The only person who was working hard and was even nice to answer to my query was the cashier working on her own.
Apr 27th, 2023

The managers there are disgusting. There's an old hag of a manager (old woman always wearing a face mask) who was clearly short tempered dealing with customers and was getting flustered when the store was busy smh. I saw her yell at a sales associate who was doing a really good job upselling to me to focus on other customers which was disrespectful to him and myself, they clearly have no respect or care for their customers and employees. I'd give this store a negative 5 stars if it existed.
Mar 25th, 2023

Mar 24th, 2023

Been to this store many times. Lacoste is one of my favourite. Went to the store yesterday and bought some jackets and sweats The lady was very helpful but the big guy was pretty rude. After we paid for the clothes. He threw the bag on the table beside the cash counter. The guy needs a coffee first of all and then some manners.
Mar 10th, 2023

I just went into the store. Whenever i visit Vaughan Mills, I do visit this store. Not anymore from today. I went last time and bought a black tshirt last month. Last time too I felt unwelcomed by the same sales lady. Thought maybe it would be one of those days for her. Today I went, the behaviour is the same. I touch a white tshirt and she comes and tells me v coldly its all loose fit, they dont have the size. I immediately asked her do u know my size? If am not wearing a down jacket maybe yes u can guess..but am wearing a down jacket!! I came out of the store immediately and returned to let the store manager know. Guess what!! I was politely sharing with him and he in return snaps me and says, yes we only have loose fit and not slim and regular fit anymore, so maybe thats why she was trying to let you know. I was zapped. Did I ever shared I wanted slim or regular fit?? I told him.. as a customer let me check the product. By saying its all loose fit, we dont have the size, without u knowing the persons size and preference(s) means DONT TOUCH! You do not know the person personally and the person is wearing down jacket, hence size and preference will be unknown. I went to share my unpleasant experience with the manager and got more irate coz he dismissed the fact without listening, snapped me in the middle and said yes nowadays we dont carry regular and slim fit! When did I ever say I wanted regular or slim fit. I like and wear Essentials are they slim fit?? An advice -> buy lacoste online or go to Yorkdale.. they have better sales associates and maybe manager.
Mar 9th, 2023