ALDO Outlet

May 21st, 2023

May 19th, 2023

Black women who worked as a cashier was rude and should not do customer facing job if she does not like simple gestures.
Apr 18th, 2023

Feb 19th, 2023

The manager at this location, Anna, is the antithesis of professionalism and needs to be reprimanded immediately for her conduct. I had purchased a pair of dress shoes in a hurry and so did not inspect them, only to realize afterwards that the left shoe was new but the right one saw some serious mileage evident from substantial creasing. I purchased these shoes on the 1st of march and went to the store for a refund within a couple days because the damage on the right shoe clearly required significant use to cause and so I though the quicker I came in the stronger my case was that I was not the cause of this damage, especially since it was only on the right shoe. The manager, Anna, rejected a refund for the shoes and so I went above her to head office and received approval for a refund and was provided with a number I was to give to Anna for her to find the corporate email that was sent to the store informing her that I was approved for a refund. After going back to the store I spoke to Anna and asked her for the refund and provided her with the number to which she said Can I tell you something, I am not going to give you a refund because you are telling me what to do..... Not only was she rude and speaking with serious attitude, but she was now saying that she is going to ignore directions given to her from head office to provide me a refund for used dress shoes because I was apparently "telling her what to do". I realized at that point I was dealing with a grown self-righteous egotistical child that saw this refund as a personal battle. She kept refusing to search up the number provided by me from head office, probably because she would then have to do what I told her to, which is to listen to your head office and give me my refund. After a good long while of arguing with her she finally said oh yea, so if I take this number and search it in my email, I will find approval for refund??? as if I was lying about the email, so I said yes and off she went to the back to do her job. She came back calmer and less aggressive saying Listen, ill give you this refund now but I wont do it again as she realized that I was not lying about head office approval of the refund and probably understood how poorly she conducted herself in the interaction. I then told her that she will only have to deal with my refund this one time because never again will I come back to this store and nor will I or my family ever shop at ALDO again following this interaction. She then processed the refund but not without more bickering and eye rolling throughout the process. ALDO is a good company that sells great shoes, but if anyone from head office is reading this please spare me your automated reply and instead reprimand the manager of your Vaughan Mills location, Anna, who is the antithesis of a customer service agent and a retail worker, and whom is the paragon of a self-righteous egotistical power freak who conducts her role in a personal as opposed to a professional manner. A simple searching of the email and processing of the refund on Annas part would have kept me and my family as customers for life but this manager has lost ALDO not only my and my familys business but also others who deal with Anna's wrath and immature character. I will also like to mention that the other associates at the Vaughan Mills location were nice and respectful and with whom I had nothing but good interactions with, which I believe they would say themselves. How Anna found her way to be a manager here, I am not sure, but what I am sure about is that she does not exemplify the ideal manager, rather she is the opposite of it and this was immediately evident the moment she refused to follow head office's request to give me a refund, refused to even search her email with the number I provided, so that she can satiate her appetite for power and superiority over others. In addition, one of the associates apologized to me for their managers reaction and conduct, probably because they are used to it.
Mar 14th, 2023