Hilton Garden Inn Toronto/Vaughan

This hotel is a poor example of what I have come to expect from a Hilton property. Arrival/Check In was delayed by hours, which cost me and my employer money and credibility. Noisy, dirty, and apathetic is how I would describe this to anyone that would care to listen. I needed more bathroom tissue and I went to the front desk to request some. The clerk responded with, "Aren't you checking out tomorrow anyway? I will have to see what I can do." So I went into the washroom by the conference center and got a roll there. The bathroom had mold and was dirty, along with many towels being soiled and thread bare. My room smelled of cigarette smoke the whole time as many rooms here are apparently smoking. The hotel was very loud, as was the construction going on nearby, which would have been great to note to potential guests. Our bed sheets had holes in them and were in disrepair. I was unable to schedule anyone from housekeeping to get new ones. The parking lot was a pothole filled disaster, poorly lit and felt unsafe. After using the shower, the floor in the room was so dirty that the bottoms of my feet were black within steps of the shower. The soap was atrocious, and the hotel coffee was undrinkable. I have never been so rudely dismissed for my concerns in my life! I downloaded the Marriott/BonVoy app while at your property and continued my stay in Toronto directly next door at the Marriott, three additional nights. I am not sure I will continue using Hilton in the future for business or personal use.
May 21st, 2023

Had a nice stay. Generally as expected. Staff was nice and friendly as well. Only thing that was negative was being woken up to find out when we would be checking out. We had a late night so 8:30 was still quite early. The sign had fallen off the door but regardless I found it weird the need to ask in the first place. Room darkening curtains would be nice too. Ours only came halfway.
May 20th, 2023

Stayed here for 2 nights and had the worst customer service ever. Mrs Kesha Brown at the front desk is rude and doesn't care for her clientle. The bed is not comfortable at all. The walls are not soundproof at all. We can hear everything from the rooms next to us. The rooms are outdated. I should have stay with Aloft for the same price. Won't be returning and I don't recommend.
May 19th, 2023

Rooms are nice enough. Clean. The staff was polite and patient. Rooms : 4/5 | Service : 5/5 | Location : 4/5 Hotel highlights Quiet More
May 16th, 2023

May 16th, 2023