SoftMoc

Softmoc at Vaughan Mills and s great. The staff there are very friendly and professional.
May 20th, 2023

Great service as every time I've shopped there. Great products, always quality and comfort first! LOVE , LOVE!!
May 19th, 2023

Dont even think of getting anything. Worst customer service. We waited for so long to get a size n the default response was am helping someone else. Who will ever say this? Zero courtesy. Should we keep running behind someone who is available to help. Ridiculous. Wonder if there is even a store manager here.
May 19th, 2023

Went into the SOFTMOC at VAUGHAN MILLS location to do a return and the MANAGER TRAVIS treated me like trash. Im not sure if it was because Im black or because I am a women, however he is white so Im not sure what was going through his head. He yelled told me to go sell the shoes online, told me the receipt isn't correct when I purchased the shoes and i have to drive back up to upper canada mall to sort it out. I told him why would i have to drive back an hr away he told me he is going to call security on me and my husband and at that point i walked out and called head office. They told me I do not have to drive back up to upper canada mall he can do the return with the purchase ticket she found which was on my account which he previously looked up. So we went back into the store with head office on the phone and he started antagonizing me standing next to the lady who was actually doing the return and he called me a nobody. Worst experience ever. The coworker called me later on in the evening to apologize to me she found my email and phone contact just to call and give me the guys name and told me he is the manager and I should call head office on him. so I called the next day to followup and the person i got was so rude and unsympathetic, was not trying to understand me and tried to offer me a 20% coupon, after she said nothing can be done and after her herself speaking with her manager. I said I would like to speak to your manager I don't need anyone to speak on behalf of me. Then I finally got put through to the manager and EMILY was very nice, understanding, and sympathetic to me and the situation. THE MANAGER TRAVIS AT VAUGHAN MILLS SOFT MOC NEEDS TO GO! TERRIBLE CUSTOMER SERVICE, NOT SURE IF HE DISCRIMINATES BECAUSE OF RACE OR SEX!
Mar 21st, 2023

Mar 19th, 2023