ECCO Outlet Vaughan Mills

Talk to Jess shes awesome!
Mar 19th, 2023

Good shoes, bad service. I went to the location hoping to pick up an online order which I had just placed. I noticed the location had the same shoes with the same size available at the store. They weren't able to fulfill my order due to corporate policy, etc. This is fine, I was just trying to see if I can get my order sooner given the shoes were available. My issue is with how the team at the store, particularly with whom I suspect is the store manager, treated me. First of all, the second I told them I was there with regards to an online order, their attitude changed from helpful to somewhat hostile. I told them what I was trying to do and that I saw the shoes were available. They said in a rushed tone that I have to wait for the the order and the manager just walked away from me (there were no other customers waiting). There was one staff, seems like a junior staff, who did go with me to the shoes to check on the stock. He did kind of explained that although there is one available, generally they won't fulfill orders unless they have 2 or 3 more in stock. In the background, I can hear a more senior staff telling essentially the junior staff to not help me. At the end of the day, my concern is with the tone of the service. Why didn't the store manager just explain the corporate instead of just walking away. I am not a store customer, but I am still a Ecco customer. Horrible experience for your brand. I like your shoes, but I don't need this level of disrespect.
Mar 16th, 2023

Exceptional service from Daisy. She went above and beyond helping my father find nice dress shoes. Very kind, professional and reliable.
Mar 10th, 2023

service good
Mar 9th, 2023

Thank you Jessica for your above-and-beyond customer service and for helping me with the warranty. Highly recommend Ecco shoes for hiking. They are amazing!
Mar 6th, 2023