BB Cafe- Lakeshore

This is the slowest cafe i have ever been to in my life
May 14th, 2023

Walked by this cafe and decided to try it out. Great disappointment on service. I ordered a latte. I did not see anyone ordered before me. After my friend picked up her tea, I heard they called out for a latte. After I sipped on my latte, an employee (Manager or owner???) Came and asked what I had ordered. I told her I ordered a latte and she sternly said I picked up the wrong latte and told me to "MAKE SURE YOU PICK UP THE RIGHT ORDER". Her tone of voice was authoritative. I apologized to the customer for picking up her latte but at the same time, I had never heard another latte being called to be picked up (the one I ordered for). I am also wondering whether this is the right way to treat the customer who picked up the order by mistake. The stern face and the tone of voice was like a teacher or the boss talking to a subordinate. My friend was in restaurant business and immediately indicated to me that was unacceptable customer service. Yes, I picked up the wrong order. But how you treat your customers determines how many customers will return. I will definitely not going back again. A rare bad attitude in the service industry
May 9th, 2023

Good coffee and desserts but sometimes wait too long
May 9th, 2023

Food : 5/5 | Service : 5/5 | Atmosphere : 5/5 More
May 3rd, 2023

Thank you Shadi ,for the great service
May 3rd, 2023