DUCA Financial Services Credit Union Ltd.

Very bad location No parking
Mar 12th, 2023

Honestly, a one star is far too much. The lady named sharise or shelly (can't recall her exact name) wasn't willing to remove the hold on the company cheque i was depositing even though I've been with Duca for over 20 years and have never had any fraudulent activity whatsoever. She flat out told me she would not remove the hold (even after looking at my account) and said it was because it wasn't my branch and that she didn't know me personally. I told her I had been to many other duca branches and they never gave me this trouble. She didn't care and was not willing to help me whatsoever. I offered to call my home branch to clear everything up and she said she would email them instead. I told her this is not an option for me because I'm in a rush and I need to clear this up now not later and that I would call my home branch myself on my phone and let her talk to them. She said ok and then proceeded to go back into her office where she ignored me, making some other calls (which she obviously felt was more important) even though I had my home branch manager on the phone waiting to soeak to her and she wouldn't come back out to speak to him. I was getting really annoyed and my home branch manager said sorry and that he would try to call her directly from his phone. He ended up reaching her and the after they spoke she removed the hold. Heres the interesting part. After the hold was removed sharise didn't come out to say sorry or anything......in fact she stayed right in her chair and continued to ignore me. So, basically, I go into this bank and she's unwilling to help me at all and I had to do all the work to speak to my home branch, she refuses to speak to the manager on my phone because she thinks I'm a lying criminal and ignores me when I try to get her to talk on my phone and then she doesn't even have the curtisy to come and apologize. Duca, youre better then this. Why are you employing usless management at the rexdale branch? How can someone treat a loyal customer this way? I just don't get it, but im absolutely disgusted. Next time this happens im closing my account. Get your act together. Hire competent people.wbo are willing to work for their job......to help people....not turn your back on them. Absolutely disgusting
Jul 1st, 2022

Even though I don't have an account to Duca I stopped to withdraw money at the bank machine and needed certain denomination of bills so I walked in and the teller was very helpful very conscientious responsible and knowledgeable so I think God Duca Credit Union is in fact a good place to bank
Dec 15th, 2021

Aug 15th, 2021

good service and I like it.
Feb 23rd, 2021