LifeLabs Medical Laboratory Services

I'm an international student, so they tried to figure out how my insurance works for about half an hour. So, despite I came 15 minutes earlier, it took longer anyway. Then, they told me that I have to pay $105. I did, and in ten minutes a lady from the reception told me thay had made a mistake and what I need actually costs $125. They turned $105 back and I paid $125. Hilariously, in another 15 minutes of waiting, the same lady approached me, apologized and said they had made another mistake: it's actually $105, not $125. So they declined the previous transaction again and I paid $105 again. So I asked when we will start the analysis. She said: "as soon as we make sure you will pay"... Oh lol, after 30 minutes waiting and me paying 3 times they were not sure? Ok, the analysis finally started. According to the protocol, I had to wait precisely 30 minutes between two measurements. I started timer as soon as we did the first one. However, a nurse invited me for the second measurement 5 minutes earlier, and she said their timer already showed that it's time. I didn't see their timer, but fortunately she allowed me to wait until my timer rings. So be careful with time, both with planning your schedule and during the analysis (but better just don't come here).
May 4th, 2023

Awful. If you can book your appointment anywhere else, do. Had an appointment booked for a week, showed up early. They took me into a room an hour AFTER my appointment time. Staff going in and out of exam rooms looking for other people. No supplies in the room, room was dirty from the person before. Also need an ECG, so the nurse asked me to remove upper clothing and lay on the table. Door open, didnt offer a gown or anything to cover up with and when I questioned her she said just lay there and Ill be back. Obviously, I refused to lay half naked on a table with random staff going in and out. Terribly unprofessional and unorganized!
Mar 29th, 2023

No respect for appointments and rude registration staff. Had to wait more than 30 minutes and people without appointment got service before me! The worst came when I called my doctor's office and learned they have not sent out the results after 6 days yet!!
Mar 6th, 2023

Consistently poor service. They missed drawing 1/3 tests listed on my last requisition, so I had to return to a different location the following day to get blood drawn again, and that test wasnt available in time for the doctor who ordered it. There is no respect for appointment times at this location - you will wait at least 20-30 mins past your appointment time to be seen while walk-ins go ahead (and also wait in line past your scheduled time to even check in). A different visit, I had to remind the tech to pull their mask above their nose before drawing my labs and they also forgot to cleanse my skin. Riverside lifelabs is a great option for those looking to change locations.
Jan 29th, 2023

Dec 22nd, 2022