CIBC Branch with ATM

CIBC Customer over 20 years and in past 5 years customer service is going down, last week send international money transfer in canadian dolars and and on receiving end they received US dolars, went to bank again and asked fo invastigation they said they cant trace it and cant find out who changed to US $, I ended up losing over 3000$
May 21st, 2023

Thank you Amanda, you helped me out so much and I really appreciate it!
Apr 8th, 2023

Without getting into details, this branch has allowed fraudulent activity to happen. Been trying to reach the manager and does not return calls and his email bounces back. Beware!
Feb 17th, 2023

Jan 7th, 2023

Opened a business banking account in 2022 and was told everything is good and it is active. I deposited cheques into this account, and then the account stopped working. I was not notified by anyone and received nothing to let me know that I have no access to my business account. I went to the Eastgate location SIX times to fix this in person. I work a lot and have to try to go within bank hours. Amanda helped me every time and assured me that it would be fixed every time and every time nothing happened. I am still waiting now 9 months after the account is open for a resolution. I still cannot deposit any more cheques or access my money that is in the account. I have went in person and called to try to get this resolved about 10 times and the manager or Amanda have no resolution and no follow up. I have a personal account with CIBC that was opened during Covid, and that banking was so smooth so I thought to open my business account with them. What a big mistake. Still waiting for a manager or ANYONE to call me back to reserve this. I keep being told to come into the branch and Ive been there 6 times and no one seems to fix the issue. All this stress and upset because a senior member of their bank couldnt properly open the account, and due to negligence did not verify my correct LAST NAME that was on my ID & articles of incorporation. I would not trust my banking here, especially not with Amanda.
Jan 6th, 2023