BMO Bank of Montreal

Branch Manager Julie Petendra shows little care for customers. Hides in her little office behind the glass (forget about if there is a line up and tellers are swamped, that she might jump on an empty teller and help). I had an issue, and though the teller tried to help, it was obvious she was trying to get Julie to help, but she sat in her office literally laughing on the phone for along time. Go to a branch with better customer service: the TD and CIBC across the street in the Fortinos plaza are better at helping customers. Shame though, in a service business, when money is just a product, people are free to move their accounts to competitors, but this BMO branch manager either doesn't understand that, or simply doesn't care.
Jan 12th, 2023

Jan 3rd, 2023

Opened an account at this location. Had the pleasure of dealing with Liam. Awesome employee. Highly recommend this branch
Nov 10th, 2022

If you are transferring large amounts of money (ex, profit from sale of a house) dont go to this bmo branch. The manager at the time seemed intimidated by the task and as a result my request took longer than needed and ultimately was not completed. I went to another branch and transfer was done in under 5 minutes.
Aug 25th, 2022

If there is an option rating them 0 I would rate them 000000 (thousands times). I called them to book an appointment for the loan. First she took my details and also said I can book you and then she started talking with someone (probably mute my phone) and started saying we cant book you unfortunately. You will have to call our helpline and see what they have to offer you. Such a rude behaviour and attitude . I would never ever ever go with this bank. Highly unprofessional.
Jun 12th, 2022