FirstOntario Credit Union

The Jenn's are excellent at customer service. Most helpful.. Appreciate you .. Not being able to pay bills thru ATM anymore kind of a drag.
May 12th, 2023

This applies to all branches. With the cost of living, I am living paycheque to paycheque. I work 2 jobs, the 2nd job pays cash. I've been unable to deposit my money into my bank account to cover bill payments for many months. After several attenpts to speak with a branch manager at upper sherman, I was able to have a conversation with the manager at upper james who told me the burlington locations are accessible to the PAT tellers after hours, this was not true. This bank has denied me access to my account after hours and has continued to hammer me with nsf fees. 500 dollars off of each of my last 2 pay cheques. I took a second job to help cover my bills, instead I was working to pay off nsf fees to this bank because they denied me access to my account. I had no choice but to close my account. At one point, I had my mortgage, rrsp, house insurance and my chequing account, slowly over time I moved away from this bank. Stealing money from me was the final straw.
May 15th, 2023

This location is always slow no matter how many people, also deposits of cash will have a three day hold.
Dec 2nd, 2022

Nov 13th, 2022

I've been a member since 1980. I've seen the customer service deteriorate slowly and steadily over the years. I've been trying for over a week to make an appointment to see somebody for an RRSP issue that has to be done in person as it requires papers to be signed. Here's the catch. It is impossible to phone the branch. Nobody answers the phone. The call centre says that Upper Sherman is Extension 3000 but that is a joke because nobody ever answers and you get bounced back to the call centre in an endless loop of frustration. So I finally had to leave my name and number with the call centre and they will contact the branch and pass on the message that I NEED TO TALK TO SOMEBODY to make an appointment. Now I have to hope that I'm available whenever somebody there calls me because if not, I CAN'T CALL THEM BACK. I was going to lodge a complaint with the credit union but that turned out to be as difficult as getting through to somebody at the branch. I don't know how many times over the years now that people have said to me "why don't you deal with a bank" and I've been saying that the credit union gives better service than the banks. Sadly, I don't feel that way anymore. It might be time to switch to a bank. I know that customer service in all businesses is not what it was in the old days but a business that doesn't even have a phone number that they answer. That's a new low. Sigh.
Nov 1st, 2022