Turnbull Flowers
Chamber Rating
-
D S
Always great service and good quality arrangements. Ive been sending flowers to my mother for many many years from B.C. will continue to use for many years to come.
Feb 23rd, 2023 -
Sarah B
I ordered an arrangement for a funeral with a budget of $100. With tax and delivery it cost 133.34. I asked for the arrangement to have plants and was told it would include tropical flowers. I was embarrassed and humiliated by the arrangement that Turnbull Flowers provided. It looked like a bit of grass with a couple of small house plants and an orange metal butterfly on a stick that looked like it was from the dollar store. The arrangement poorly represented us and I was very disappointed. I would not recommend this florist.
Nov 26th, 2022 -
ALFRED hope
IM NOT SURE WHERE THIS BUSINESS IS ACTUALLY LOCATED...They make it look like they have a store front but when I went there, this business is NOT ON Richmond St anymore...very very sketchy....looks like they are operating out of a garage.
Oct 25th, 2019 -
Thomas Disney
Excellent service, courteous & knowledgeable telephone receptionist.
May 31st, 2017 -
Christopher Williams
BUYER BEWARE!! DO NOT USE TURNBULL FLOWERS! LATE DELIVERIES, DISAPPOINTED GIRLFRIEND, LACK OF COMMUNICATION WITH CUSTOMERS. I had placed a very important order of flowers for my girlfriend in the morning/afternoon on a FRIDAY for same day delivery. I had asked the lady over the phone if they would arrive the same day and she ensure that they would. I had requested a delivery time for the evening to arrive by 6pm. She said she couldn't guarantee that time and it could be after but it would make it that same day. I acknowledged this as I google mapped TURNBULLS location in relation to the delivery location and saw it was only 8 min away. After telling girlfriend I had a surprise delivery for her that day I was highly disappointed that they did not arrive . I called first thing the next morning which was SATURDAY to find out what had happened and the lady i spoke to seemed very nonchalant and not at all sincere in her apology as she did not explain how she was going to fix the issue or when she would be able to deliver it. "I" had asked why "I" had to call her to investigate the issues and why "I" wasn't called or notified that the delivery didn't make it to its destination. I had asked if it could be delivered that same day. Again the lady ensured me that it would be delivered same day and I gave her the new delivery address as my girlfriend was at a different location for the weekend. Again I google mapped it and the delivery location was only 13 min from TURNBULLS flower shop. Again no delivery on SATURDAY. I called again on SUNDAY morning and got voicemail and no reply. I did look online again for store hours and they where closed. Needless to say they were finally delivered on SUNDAY despite the actual store being closed. After just moving to London this is my 3rd bad experience with flower shops that have lack of communication with their customers and not keeping their word on delivery dates. Not too sure why they tell customers one thing and do the next. On a positive note i appreciate they delivered it when they were closed. I wish they had better customer service recovery as I have been looking for a flower shop in LONDON to send a $100-200 arrangement of flowers out each month. (Potentially $1200-$2400 annually) not a huge amount of money for them since they have been around since 1955. If they have been in business over 62 years they should know it is easier to keep existing customers by keeping them happy and satisfied as opposed to going out and acquiring new customers. I'm hoping they can truly start live up to their claims on their website. "We pride ourselves on our exceptional customer service with a lot to offer ALL who enjoy shopping for unique floral's & gift items! " P.S - On the baskets page " Picinic and Baskt" was spelled incorrectly . I think you mean "Picnic Basket"
Apr 30th, 2018
Contact Info
- 519-433-6671
Questions & Answers
Q What is the phone number for Turnbull Flowers?
A The phone number for Turnbull Flowers is: 519-433-6671.
Q Where is Turnbull Flowers located?
A Turnbull Flowers is located at 484 Richmond St, London, ON N6A 3E6
Q What is the internet address for Turnbull Flowers?
A The website (URL) for Turnbull Flowers is: http://www.turnbullflowers.com/contact.html
Q How is Turnbull Flowers rated?
A Turnbull Flowers has a 3.7 Star Rating from 9 reviewers.
Ratings and Reviews
Turnbull Flowers
Overall Rating
Overall Rating
( 9 Reviews )D S on Google
Always great service and good quality arrangements. Ive been sending flowers to my mother for many many years from B.C. will continue to use for many years to come.
Sarah B on Google
I ordered an arrangement for a funeral with a budget of $100. With tax and delivery it cost 133.34. I asked for the arrangement to have plants and was told it would include tropical flowers. I was embarrassed and humiliated by the arrangement that Turnbull Flowers provided. It looked like a bit of grass with a couple of small house plants and an orange metal butterfly on a stick that looked like it was from the dollar store. The arrangement poorly represented us and I was very disappointed. I would not recommend this florist.
ALFRED hope on Google
IM NOT SURE WHERE THIS BUSINESS IS ACTUALLY LOCATED...They make it look like they have a store front but when I went there, this business is NOT ON Richmond St anymore...very very sketchy....looks like they are operating out of a garage.
Thomas Disney on Google
Excellent service, courteous & knowledgeable telephone receptionist.
Christopher Williams on Google
BUYER BEWARE!! DO NOT USE TURNBULL FLOWERS! LATE DELIVERIES, DISAPPOINTED GIRLFRIEND, LACK OF COMMUNICATION WITH CUSTOMERS.
I had placed a very important order of flowers for my girlfriend in the morning/afternoon on a FRIDAY for same day delivery. I had asked the lady over the phone if they would arrive the same day and she ensure that they would. I had requested a delivery time for the evening to arrive by 6pm. She said she couldn't guarantee that time and it could be after but it would make it that same day. I acknowledged this as I google mapped TURNBULLS location in relation to the delivery location and saw it was only 8 min away. After telling girlfriend I had a surprise delivery for her that day I was highly disappointed that they did not arrive . I called first thing the next morning which was SATURDAY to find out what had happened and the lady i spoke to seemed very nonchalant and not at all sincere in her apology as she did not explain how she was going to fix the issue or when she would be able to deliver it. "I" had asked why "I" had to call her to investigate the issues and why "I" wasn't called or notified that the delivery didn't make it to its destination. I had asked if it could be delivered that same day. Again the lady ensured me that it would be delivered same day and I gave her the new delivery address as my girlfriend was at a different location for the weekend. Again I google mapped it and the delivery location was only 13 min from TURNBULLS flower shop. Again no delivery on SATURDAY. I called again on SUNDAY morning and got voicemail and no reply. I did look online again for store hours and they where closed. Needless to say they were finally delivered on SUNDAY despite the actual store being closed. After just moving to London this is my 3rd bad experience with flower shops that have lack of communication with their customers and not keeping their word on delivery dates. Not too sure why they tell customers one thing and do the next. On a positive note i appreciate they delivered it when they were closed. I wish they had better customer service recovery as I have been looking for a flower shop in LONDON to send a $100-200 arrangement of flowers out each month. (Potentially $1200-$2400 annually) not a huge amount of money for them since they have been around since 1955. If they have been in business over 62 years they should know it is easier to keep existing customers by keeping them happy and satisfied as opposed to going out and acquiring new customers.
I'm hoping they can truly start live up to their claims on their website.
"We pride ourselves on our exceptional customer service with a lot to offer ALL who enjoy shopping for unique floral's & gift items! "
P.S - On the baskets page " Picinic and Baskt" was spelled incorrectly . I think you mean "Picnic Basket"
Overall Rating
Overall Rating
( 9 Reviews )Write a Review
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