Charm Diamond Centres

I'm now going to be a regular because of my experience. I was absolutely delighted by Mahassan and her lovely, friendly team. I bought a gold/diamond pair or earrings, and realized the post was far too small for me ear (who would have thought)? When I contacted the team, they were more than accommodating with me, waiting for new stock to arrive and try new earrings, until I was happy with a pair that fit. It's not only about this transaction, the customer service with everyone employee is hard to match. In a time when customer service rarely exists, I would give this team and location a 10/5 rating, if I could. Can't wait until my next purchase here to experience this again. You won't be disappointed if you choose to work with this team for your next purchase. And, did you know, it's Canadian company? Founded on the East Coast? Makes me feel even better about working with the group.
Mar 18th, 2023

Best price and best in quality.
Mar 16th, 2023

I went into the Masonville location today, my Mum had bought me this small dainty necklace for my college graduation and I accidentally broke the chain. I told Mahassen what had happened and she told me they could get it sent out right away to get fixed. I didnt care how much it cost because I loved the necklace so much. She asked me if I wore the necklace to bed, I told her that I did and she told me that wearing it at night causes the chain to stretch and thats why it broke so easily. She decided to give me a new necklace and told me to take better care of this one free of charge. She was absolutely amazing and I will only go to that location for my jewelry purchases!
Jan 30th, 2023

I recently visited this jewelry store and had a fantastic experience. The staff, particularly Michelle was incredibly knowledgeable and helpful, and she went out of her way to help me find the perfect piece of jewelry. They had a great selection of high-quality pieces at a range of price points, and I was impressed by the craftsmanship and attention to detail in each piece. The store itself was beautiful and well-organized, making it easy to browse and find what I was looking for. Overall, I highly recommend this jewelry store for anyone in the market for a new piece of jewelry, or for anyone who just loves beautiful, high-quality jewelry. Ask for Michelle!
Jan 30th, 2023

I experienced great customer service all around. I ordered a gift and had to make an exchange as a result of an error on my part. I received prompt responses to the email and the person on the other end initiated all the work that needed to be done. I got a phone call when it was ready to be picked up. Everyone was great to deal with. A great example of customer service for others to learn from thank you.
Jan 11th, 2023