Aro Inc

I dealt with Tia. She was very rude and condescending. She even hung up the phone on me! So beyond unprofessional. Not impressed with their customer service skills! Learn to have some empathy!
Apr 20th, 2023

So I just got a call from them saying I owe 142 dollars in collections to cibc who I bank with soo correct me if I'm wrong but shouldn't it be them calling me and telling me or heck like any other person they would check there online banking and see it know cause your in the negative or money been taken Last time I Checked I didn't give authorization to Cibc Give them my information last time I checked there's probably laws to fight this because throught my whole entire life I been with Cibc and Never have i had these guys call it just happen to start out no where but go ahead I'm not answering.
Apr 7th, 2023

Zero customer service , everytime I call there is nobody to talk to , no answer , nobody calls back
Jan 30th, 2023

I am Sanjeeva vallepalli. My credit card and lines of credit went to collections with aro inc . Which is handled by kevin.darceuil . I was very much co-operative with them and told them what my situation is. I had made all the payments which i accepted to even though I was on employment insurance for a while. I typically explained everything to them and making payments. They took double payments and sometimes they even took what ever is in the account without any notice. Recently i had tooth issue and already explained it to them that i have to see dentist with emergency. On phone kevin accepted it and made 2 payments at the same time instead of 1. I have to ask someone else money just to go to a dentist. I called them lot of times and no answer . I called them back again on Monday he answered and said he sent it to the review and said would call back. But nothing for 2 hrs . So i called them back he was threatening me that if i still keep ask him about the review he would cancel the review. I told him this is harassment. He says i am putting words in his mouth . I tried call reception and the lady provided me with his bosses number and extension. I left 4-5 voicemails in different times but no phonecall or email back. Whenever I get phonecall from him my heartbeat goes up and I already told him about my father passing away last October. No concern about that on top if you try to ask questions he will hit back with ur not listening and you are not understanding are the phrases used by him and intimidate me with false accusations that I dont understand simple math. He is the one who speaks on the phone and wont let you even finish your questions and concerns. Always gives false statements. I spoke with another agent from same company but different location. She listened and help me make arrangements and friendly service. This guy straight up harasses me and don't even let me finish my questions. I already emailed him that i have heart condition and no reply. I asked him to forward to manger he straight up said no. If i get the audio recordings i wanna make them public and post them so that world can see how the harassment is with this guy. I asked in many times and many different people just to change the guy no response at all. If something happens to me because of this harassment whose going to look after my family .
Jan 28th, 2023

Agent( Mark) was rude and angry because we couldn't find the information right away for it and he end up hanging up on the call. Would not answer the phone after and left message but didn't return my calls at all even after paying the full amount. Worse company that I have ever dealt and they should really start working agents and the way they speak with people. When asking to speak with the supervisor they said they are not available which is the same answer another user's review said. Try using the complaint form but when everytime submitting the form i would get an error message stating. "There was an error trying to send your message. Please try again later."
Dec 5th, 2022