Miracle 10 Cosmetics Inc.

Sadly I had the most disgusting experience imaginable coming to pick up products Rosie was in a rush to get something from her car as she exclaimed, and instead of assisting she was ignorant and proceeded to KICK my foot out of the entry - Not to mention that I have a broken leg and my cast is exactly what she chose to kickI was in utter shock and she clearly realized what she did immediately, becoming panicked stating she just "moved it"...... She continued to be an absolute nightmare after I attempted to deal with her colleagues rather than her, as she continued to mutter comments under her breath, yell and argue... I genuinely feel horrible that these ladies had to encounter and deal with this situation caused by Rosie, who clearly has an arrogance that cant be controlled, as even these colleagues were continuously telling her to stop and walk away - These 2 ladies handled the situation well, very empathetic and as one should expect in a customer service environment! ...I of course wanted to report this to Management, as without question her actions were not suitable for a human being in general, let alone at a place of business; However I was equally as caught off guard by Manager Leslies lack of empathy and ability to solve a SERIOUS concern... When Leslie called me back 24hrs later she continuously stated how she knows Rosie well, how kind & lovely she is, and that the situation was misinterpreted A simple apology for those actions by her staff member and/or encouragement that it would not happen again would have done the trick, but unfortunately by making me feel to blame, and her suggestion to continue buying M10 via their website so I do not have to worry bout running into Rosie.I have no words. I love and have always been a true advocate for Miracle 10, and as a local entrepreneur myself always love to refer people to both Miracle10 & TPSC - However due to this situation, the poor excuse of customer service/retention, sadly I will certainly be reverting my recommendation for both businesses, as I would NEVER wish for any one else to potentially have such experience. Shame on you Rosie & Leslie for tarnishing a great companies name - I encourage upper management to speak with the other staff involved and check cameras for proof of Rosies manic actions and Leslies poor response to a serious concern.
May 28th, 2022

Dec 13th, 2018

Dec 26th, 2017