DUCA

I have been their customer for a long time. I found the customer phone service is really bad. I never waited this long any of other bank and I waited 20 minuts and they just cut me off last time too. They need to improve customer service.
Feb 11th, 2023

Raj (Financial Services Officer) was knowledgeable and exceptionally helpful. He knew how to redeem a cashable GIC early (before its maturity date), and reinvest it in a higher interest vehicle. He was able to match the GIC rate of another bank (Saven Financial) to offer us a 5 year GIC for 5.15 percent. If you go in branch, he and other staff have the discretion to offer better rates than you'll find online or via their call centre. In summary, friendly, knowledgeable service with a smile, great rates. Highly recommended! 5 out of 5 stars.
Jan 4th, 2023

Extremely rude tellers (two women). Very shocking considering we have one European account & were requesting to open another, plus purchase 2900 additionally. Unsure how they typically conduct business, but no other bank or exchange would treat their customer(s) so rudely. We will re-think where we have our accounts going forward, and may also move our current accounts too.
Aug 31st, 2022

Terrible service in Erin mills branch. made false promise on interest rate , cancelled my appointment with stupid excise. To open an account I had to come back and forth. Absolutely garbage . Hopefully my money is safe.
Jul 17th, 2022

Great service. Personable staff, the rates are excellent and competitive.
May 31st, 2022