Urban Barn Ontario Warehouse- Pickup Only

Jan 4th, 2022

Urban barn has the worst customer service! Buyer beware. Dont even bother trying to work with the customer service email. They dont respond. I will never buy another item from Urban Barn.
Nov 20th, 2021

Terrible No customer service No sales associate to help or answer questions.
Nov 17th, 2021

The worst customer service and return policy I've ever experienced. I bought 2 accent tables online, however when received they weren't stable and with the little kid it was not a safe furniture to have. Therefore, we decided to return them. First thing, you can't return little accent tables to the store and get refunded immediately as in most of the stores in Canada, 2nd, they do not work with UBS, Fedex or Canada Post so you can drop off the items, you need to drive them to the warehouse. 3rd, it takes 20 follow up emails and still we aren't refunded after a month. And 4th they charge 15% restocking fee from your purchase amount. The worst experience ever, So much wasted time, money and energy. Urban Barn sells bad quality items and makes sure your life is a nightmare when you try to return them.
Oct 2nd, 2021

Amazing experience! Mahrukh was so patient with our requests and getting the best value for the product, thank you!
Mar 20th, 2021