PlanURstay

May 27th, 2021

Apr 18th, 2021

Exelent service, we had problems leaving our country and they were really helpfull. The location is perfect, nice and quiet. Well equiped. Thanks
Feb 18th, 2021

Jan 27th, 2021

I booked a specific room, because it had 2 bathrooms, a dining room table, and a washer / dryer. My reservation was for 2 weeks. The day of my arrival I got a check in email that said we had been "upgraded" to a room on a higher floor with a great view. Sounds great. However, when we arrived this apartment did not appear like an upgrade at all. It was smaller, had no dining room table, and only one bathroom. It also looked to be less nice than any of the photos of available apartments on the website. I called the number which did not answer and asked me to text instead. I called more times and eventually got a hold of the owner. He said that the location I rented was not available and this was a highly sought after spot. I could not find it advertised on their website at all... So unclear who is seeking it. I believe this was a bait and switch maneuver and a scam. The apartment had very limited kitchen amenities. No baking tray, no frying pan, very dull knives, etc. The water backed up in the bathroom sink. The key we were given did not work in the gym (despite the gym being advertised by PlanUrStay). I called them and asked them to fix this. They said they would but never called back. In summary, the apartments are not as nice as advertised, you may not get the location you reserved, and their customer support is non existent. I would never stay here again and do not recommend it.
Dec 21st, 2021