Pandora

Such helpful staff! Went in today to inquire about it replacing my ring since a jewel fell out, and they did that for me as well as complimentary clean for all my other tarnished rings. So grateful thank you!
Mar 28th, 2023

The most wonderful friendly inviting team Ive met at any Pandora location by far .. Manager Sue is super kind professional and made me feel at easy and had the issue taken care off without any problems or stress. Im so grateful and thank you Sue and all the other friendly amazing girls for all your patience and for helping me out! Very positive energy with the store and wonderful crew. Its always a pleasure to walk in Kathy..
Mar 6th, 2023

Once you receive assistance, the customer service is fair. However, the wait times (even just for an online pickup order) are much too long. It would be beneficial for there to be an online order pickup line. Somehow, several people who entered the store after me were assisted and checked out before I was able to receive the order I had already placed and paid for.
Jan 20th, 2023

Friendly and helpful staff.
Nov 27th, 2022

Hi Heather, I wanted to take a few moments to recognize and thank you, Shika and Kelly for your assistance at the Upper Canada Market store on October 3, 2022. I was in the store and purchased a few gifts on Saturday, October 1stand called the store on Monday, October 3rd to get further assistance as I had a follow-up inquiry. I was fortunate that Shika took ownership of my concern and escalated to you Heather as store manager. Shika called me back promptly and invited me to the store to help address my concern. I was so pleased with her efforts to address the situation that I ended up making an entire other purchase for myself! I got the expert advice and attention from Kelly who helped me build my bracelet. It was evident she loved putting bracelets together for clients. I ended up buying several additional pieces, thanks to Shika taking ownership of the issue and Kellys patience and support. I left feeling like a valued customer who had raised a legitimate concern. Its been a few weeks and I have held off sending thank you note until I presented the two original gifts. I can tell you both were a big hit! I have been a retail manager and feel its important to recognize good service when we encounter it.
Oct 1st, 2022