Pottery Barn

How a large international company can operate like this is beyond me. The service at all levels from store management, district management and customer support are sub-par. No one ever calls you back, your emails are ignored. I was sold the wrong part and cannot use my furniture item, and was told "too bad so sad" from the district manager herself. Atrocious service to say the least. Don't spend your money here. You definitely don't get what you pay for.
May 18th, 2023

Nice place to peruse, But very pricing
Apr 21st, 2023

Good quality product with beyond useless and unhelpful customer service-both at yorkdale store and especially 1800 number and customer service email. (Sherway Gardens store customer service has been great I must say). I will never buy anything from Pottery Barn again unless Its in stock at the store. (Which is basically nothing bigger than a dish/diffuser or a blanket since covid). I ordered two items 2 months ago (both were in stock-and visa was charged right away) . One of the items didnt arrive by the estimated date and that date kept being pushed forward week after week. I called customer service and was told (twice over a period of 2 weeks) the item has been shipped. (!!) Turns out item is on backorder and expected date is 5 months later. (So had NOT been shipped). They cant refund because its too far processed. (I guess the tree to make it had been cut at that point already). I called my bank and filed a dispute and money was returned to my account within a few days-I suggest you do the same and not bother with customer service. (They are totally clueless and have no access to any more info than You-but will not admit it-instead they will lie or hang up on you). Store employees convince you to order through them instead of online to help them (to keep the brick and mortar stores in Canada and their jobs) and it will benefit you in case there are issues. Not the case!. Wasted an hour to help Vicky at Yorkdale and when I wanted to ADD another item the next day ($1000) to my existing order (which was Backordered for 3 months so plenty of time for changes!) I was told by her very curtly cant be done. Have to place another order !(and pay Another $50 shipping fee!!). So I didnt of course. I found a similar item at Crate and Barrel. I will be very glad when the remaining couple of Pottery Barn locations in Canada close down -probably in the near future. It is very evident that even their corporate office doesnt care-no responses to numerous negative reviews and complaints-they dont seem to bother reading them or trying to improve customer service at all.
Mar 23rd, 2023

Terrible customer service and rude staff. We went there to purchase a rug. There were 2 employees busy with clients upstairs. I said hello to them several times and they saw me but none of them said hi or well be right with you. We waited for good 10 minutes and still none of the staff made any eye contact with us. I went and told one of them if someone can please help us? She answered by saying were busy. I asked her to call someone from downstairs and she did. I expressed my concern to the manager and he just said we cant change people!!! Later I showed him my selected rug on the display and he said they dont have anything available at the store and he was very discouraging! He also told me even if you ordered online there would be a huge shipping fee!! So we decided to leave the store with no satisfaction! My husband and I just purchased the rug online! The staff should be more enthusiastic about their job and have better quality of service!!
Mar 19th, 2023

I loved that place, but I forgot to take a picture sorry about that
Mar 14th, 2023