Yonge Sheppard Medical Centre

The customer service from hell. They designed an online appointment system so convoluted gives even an IT like me head-spins. If I designed such a system back in middle-school computer class, I would have failed. The best part is when I raised my concern to them, the service staffs simply blaming my incompetence, then pulls out a booklet of instructions full of fine print. If you wish to demean yourself or enjoy quarrel, go for this clinic.
Feb 22nd, 2024

Work ethic of sloths, attention span of koala bears, and self-awareness of bricks Try them and find out
May 22nd, 2023

I dont easily leave negative comment but the services from this clinic is extremely disappointing. The doctors are decent but the service desk staff make inquiries and answers very inaccessible. They kept telling you to leave comments on their online platform which is difficult to use and has different languages spread in front of you. It goes to show they arent willing to invest in building a proper online platform for patients to use, imagine the boomers and elderly using this platform? Its a joke. They also dont return phone calls and kept pushing patients to check their emails. Lots of things get lost in translation in written form, so its hard to understand when clinic staff try to answer my questions via email. Also, COVID is past us now so I dont understand why the clinic staff and doctors are still this difficult to reach. Very very frustrating.
May 17th, 2023

Doctor are good, but reception and phone calls system are very terrible, you never get chance to speak in person. I am not sure if its time to change family doctors.
May 11th, 2023

Worst reception and horrible experience. Never can talk to anyone through the phone, They charge much expensive than other clinics and even double charge for anything they can.
May 5th, 2023