Once Upon A Child

Donate to the poor instead. I brought in a bin of clothing (several pairs of Roots pants, boy's suit worn once only etc.). They kept 20 pieces of clothing and paid me $35. That's $1.75 per item of expensive clothing. I wonder what they'll sell these items for? Better to give the clothes to the poor...not worth my time.
May 15th, 2023

Great customer service. The manager kym is wonderful!
May 12th, 2023

May 10th, 2023

May 5th, 2023

***I have updated the number of stars for this review from one star to four stars due to the prompt and understanding response I received from the store's owner/manager (below). I have kept the content of my review original, however, for others to be aware of the store's "official" practice surrounding buying back used items.*** I have been buying and selling at Once Upon a Child in Oakville for quite a while now. Now that I am back to work from maternity leave, I can no longer go during the day, during the week. And I prefer to avoid weekends as the store can get really busy. Tonight I decided to leave my husband at home to put the kids to bed on his own so that I could head to the store to sell some items and buy some shorts for our son. I thought I was being considerate by arriving at about 7:25PM, knowing that the store was due to close at 8:00PM. This - in my mind - would give the buyer plenty of time to sort through the items I was hoping to sell. Upon my arrival, one of the cashiers asked if she could help me, and I told her I was looking to sell some items. The outside of the store has signs all over about how to sell one's gently used items. I didn't see any kind of sign indicating that "sell backs" could only take place within certain hours. The cashier told me that the latest they would take items to sell was 7:00PM, since the store closed at 8:00PM. (In other words, I would not be able to sell my items during this visit.) I asked her where it said this, and she said "It's not on our website. It's a rule that has been in place for two years now." As though customers are supposed to be aware of all of the LITERALLY unwritten rules of the store. When I was checking out with my purchase, I clarified with the cashier (another individual) that it is indeed not on the store's website that sales stop one hour before the store closes. It was quite clear that I was angry at having wasted my time, and it appeared as though she considered accommodating me until she saw that I had a large number of items to sell. Please update your website, Once Upon a Child Oakville, so you stop wasting people's time.
Apr 21st, 2023