Jacadi Paris

Mar 17th, 2023

Terrible experience and horrible staff. I was gifted two outfits from my great aunt and they were a size too small but she didn't have a receipt. The clothes were new, with tags on and in perfect condition but I needed size 3-6 not 0-3. I drove 40 minutes with my 8 week old to the store hoping I could exchange them. As a new first time mom, I admit I didn't look (or feel) my best but I really didn't want the outfits to go unused. When I got into the store the sales associates were immediately cold to me. The only reason I could think of is that I didn't look like anyone else in the store. After finally getting an associates attention, I explained the situation and she told me I should have called and it was my fault for assuming I could swap out the size. They were extremely unhelpful, rude and quite honestly I felt judged the second I stepped foot inside. One of other associates told me I was crazy for thinking I could do anything with the items without a receipt and was almost mocking me... keep in mind that I am sleep deprived, sensitive and with my newborn. I walked out wanting to cry and will never be returning. Be warned... if you do not look like someone who would shop at Jacadi Oakville the staff will treat you like scum. I thought we were done with discriminating people in 2023.
Mar 1st, 2023

New Fashionable dress for kids and customer services was too good
Nov 28th, 2022

I love the Jacadi brand - great quality and classic style - but unfortunately, Ive never had an enjoyable experience shopping in this store, despite visiting several times. The staff are nice, but the atmosphere is very pretentious/stuffy and updated prices are not listed on items. For example, when Jacadi has their end of season sale, the prices listed on the Jacadi website are far superior to what youll see on the items in-store. When I asked about this discrepancy, the manager (or owner) said I could bring up pieces to cash and she would let me know if it was on sale, in which case she can give the online price. I also spent a few hundred dollars on pieces for my kids and a gift, and the clothing was put in a plain plastic bag (like a grocery bag), even though they had tons of Jacadi paper bags behind the counter and that she was giving to other customers. Since part of it was a gift, I asked for a Jacadi bag and she reluctantly gave it to me. Very odd!! Youre much better off placing an order through the Jacadi website.
Jan 19th, 2023

I am so shocked hearing all these negative comments. My daughter has been wearing Jacadi for over 4 years. Prior to discovering jacadi, I had to wait until we visited my family in England and did her shopping that would last two 2 years. When i bumped into this store, it was a life changing. I don't have to change currency before shopping any longer. Although it was a branch at sheway gardens. When i heard they closed down, i was so sad that even hubby was mad. Then i noticed there is one at Oakville, which is like 30mins away from me, and they closed early. I used my lunch break every time or rushed out. So many times they had to wait for me and we closed together. The customer services are so patient and professional. Atimes, i had to apologize for my lateness because it's almost every time. Please know i also shopped for my friends children birthday. Come to think of it, i dress real down as in sweat pants or pjs because i worked from home, and they never looked down on me. About the sizes, you had to do one size up for 8 years and will wear 10, and this is the same thing when i shop from England. Also you need to know your child's body, not everything from the store will fit perfectly but there are lots of varieties. In their defense, maybe the particular person was so tired and needed rest. Now i am extremely mad. i forgot you don't open on boxing day. Please, i need a few things for my goddaughter who lives in alberta, and it has to be today. Please come open for few hours just few
Jan 11th, 2023