Charm Diamond Centres

Really bad customer service. Over charging prices than quate
Apr 23rd, 2023

I was helped by Rachel and it went wonderfully! She exceeded expectations and ensured that I knew the total cost of my purchase. I would definitely shop here again!
Feb 8th, 2023

Very Poor Customer Relations! I was very disappointed with my visit to Charm at Oshawa Centre today. I have made quite a few purchases at Charm over the past 5 years. It had become my 'go to' jewellery store but not any more after today. I purchased a pair of gold earrings last week with a 30-day return policy. I found them to be too big so took them back today. I was shown other earrings and chose another pair that I believed were more suitable. They were the same price and from the same show case. Last week the sales rep offered me a 10% discount when I asked if I could get a better price. I was pleased but today the manager would not honour the discount and said I'd have to pay the full price. Both pairs of earrings were the same price in the showcase. They were not on sale and the manager would not allow me to do a direct exchange. I complained saying that it made no sense. They tried to tell me that there was more gold in the ones I was exchanging for. I could not understand that because if that was the case why weren't they more money than the first pair I bought. Neither of them were on sale. I believe the sales rep from last week was very generous with me and the manager today had something against me. She 'dug in her heels' and wouldn't even consider honoring the discount. In fact, she said, "I'll just refund your money." So I said, "Fine. I'll buy elsewhere." I went across the hall to shop at People's Jewellery and told them what happened at Charm and even they thought it was ridiculous and couldn't understand the logic of what happened to me. People's was much more helpful and offered excellent customer service. I cannot recommend giving any business to Charm Diamond Centres!
Jan 5th, 2023

I had visited the locations a few times hoping to speak to the Manager. After a few attempts later I finally met Kiimberley Mann, who I expressed great frustration, concern and defeat in trying to remove an earring that seemed to be jammed on my ear (set was purchased online). She sat me down and asked me to be patient, she took the time and care to finally cut the earring off, as it was impossible to remove. She then provided me with a new set of Diamond earings to replace the ones I had purchased more than a year prior. I was so relieved to have the earrings out and able to wear other earrings again. She was kind and funny. I would definitely recommend going to the Oshawa Centre CHARM location. Kimberley really understands the true meaning of Customer Service. Thank you so much again. I hope the company recognizes that you are a valuable asset to their business. :)
Sep 19th, 2022

Great selection of rings, necklaces, earrings and many more items of jewelry with a large variety of precious metals and gemstones. Professional and friendly staff, who helped out. I found the perfect engagement ring for my fiance!
Sep 5th, 2022