West Hill Medical Centre

This clinic has some of the rudest staff, whether on the phone or in person. Just recently, I had to reschedule my appointment because of an injury, they told me my appointment is tomorrow, I show up the next day and the girl tells me my appointment isnt today, its tomorrow. I told her that wasnt what I was told. There was no apology for their staff making a mistake. She looked at me and said ok but it isnt today such rudeness in her tone. Not only was I given the wrong information because of their carelessness but when I did show up, they were incredibly rude. They have no training on how to actually speak to clients. I am only here because I do really like Dr. Zhang but their receptionists needs a lot of training on how to talk to patients...
May 24th, 2023

This is NOT a walk in clinic, you have to be a registered patient with one of the doctor's here in order to get care .
May 19th, 2023

I've been going here for years now as well as my parents and 2 siblings and we all love it. Dr Ruben is our primary and he is absolutely a lovely person and amazing doctor. Recently I also saw Dr Woo to have an IUD placed which I was very scared for. She was extremely professional, warm and explained the whole procedure and what to expect before we even started, and made it very clear that if I'm in too much pain we stop. Both doctors are amazing and would recommend 100%.
May 4th, 2023

Doctors are great and helpful with your health needs. I really do like their system where if your primary doctor is unavailable then you can book an appointment with another doctor. Super clean foyer with a pharmacy that have wonder staff behind the counter. However, the receptionist I get transferred to lately cuts me mid sentence and has a very aggressive tone. Someone hung up the phone without me even getting a chance to ask for some clarification on my appointment. Probably they were in a rush to help other clients, but their choice of tone is impolite. Ive been coming to this clinic for 2 years now and many times I encountered a pleasant greeting, but for the last couple of months, the service at the front desk has been unfriendly over the phone.
Mar 5th, 2023

Very good, Doctor here
Feb 24th, 2023