LA Fitness

I truly like the group classes and the customer service rep that signed me on was polite and helpful. However, their process to cancel membership is intentionally setup to be discouraging and almost impossible. Front desk staff is indifferent and lack knowledge to basic questions. The pool could be maintained better and the change/shower facilities need an update.
Oct 4th, 2023

WORST MANAGED LA IN THE GTA! I've been a member for over a year now and frequent manly locations and this location by far has the worst management. Over the past year there has not been a single occasion where everything was operational. Half the barbells have been broken for months. When informing the front desk it seems Management is aware but doesn't do anything about. (See photo of rows of benches with no bars) Majority of the lighter dumbbells have been brought into the girls only section and not returned. There is broken equipment that has been replaced but management hasn't gotten to throwing out on the gym floor. You can also count on the pool/hot tub being closed at least once a week and when opened is often very murky.
Sep 28th, 2023

I started going to this gym at the end of May and was really disappointed at how they handled a situation when my wallet was stolen from my LOCKED locker. The night it happened the manager on duty told me that the operations manager would be able to check the cameras outside the locker room and help me find out who stole it. I called the gym several times on the days following the incident, and I was told that the operations manager would call me back, they would then hang up right away without even letting me leave my phone number. The operations manager NEVER called me back. This gym lost two customers because of how disrespectful and unprofessional the staff, especially the operations manager, acted. I tried to give them the benefit of the doubt, but I am very unhappy with this location and will not be returning to LA fitness.
Sep 27th, 2023

Sep 23rd, 2023

The gym is horrible. They DO NOT clean this place at all. Every piece of equipment stinks and the carpet is filthy. I can assure you they spend no time in cleaning. Pretty pathetic for charging such huge fees. Extremely disappointed!
Sep 23rd, 2023