Co-operators - ARC Insurance & Financial Services Inc

We are dealing with this company and they are one of the worst. Not they do not have their clients best interest. The amount of stress they have put us under is tremendous. We were involved in a collision. NO FAULT. We were driven into!!! Imagine the stress of that on top of dealing with this insurance company. Our car is 'totaled' because it's 08. It's still drivable with a cosmetic damage. This insurance company wants to pay us $4000 to settle. What car can I buy for $4000?? We've gone back and forth with this company as we have rebuilt our transmission and they refuse to acknowledge that. They are not sending us any comparable cars that we can buy for $4000. Duh..There are no cars for that price. We sent the adjuster Tyson many comparables but apparently they aren't good enough. Tyson sent us 3 vehicles that aren't even our car model but we have to accept that they are comparable. We've done our research as suggested and according to our math, our vehicle with rebuilt transmission is $8,000-$10,000. We're not asking for a brand new car, we're asking for a fair settlement so we can get a SAFE vehicle. If you are reading this as the company you can reach out to your adjuster Tyson and let him know his service is terrible and his offer is ridiculous and inhumane. We have to take our kids to school and karate classes and can only imagine the stress of figuring that out while we wait for an unjust settlement This is my experience with this company and so far it is terrible. Edit to add a resolution, after this review the company reached out to us and offered a different adjuster. Low and behold she settled on $6800 for our car. We took the offer as we cannot argue anymore. We are still insured with them and ironically their website quoted us $130/ month but once we got our bill it's $176/month. Will be switching when I can.
Mar 3rd, 2023

The worst company ever even the staff are more worst . I hope they can read it
Feb 26th, 2023

Jun 24th, 2022

Poor service. Don't do much to help you when you need them. Don't go directly to them. Get an insurance broker to find a better policy.
May 29th, 2022

Great company and great service! I would never go anywhere else for my insurance
Sep 22nd, 2021