The Healthy Butcher

Recently purchased produce that were moldy and wilted. Bottom line: food is not fresh, unfriendly service (cashier) and over priced!
Mar 27th, 2023

Expensive but worth it. They don't always have the products on their website in stock, so they should update it to "currently out of stock" because sometimes I place orders and the main thing(s) I want aren't included. Had I known they wouldn't be available I wouldn't have placed the order. Better to call ahead before you make the order through FreshCity. Otherwise, great people great products.
Mar 9th, 2023

Update: For the first time ever, I'm updating a review (from 4 to 5 stars) as it is warranted in this situation. After my review, I called to put in an order and dealt with Eric, the Head Butcher. We had quite the conversation and he reaffirmed my general feelings about the quality staff at this establishment... and the product was, as usual, superb. I'm hoping that they address the few shortcomings that can actually sully even the best relationship. I will happily continue to maintain my "meat exclusivity" with this business. ************************************* It hurts me to not give this place five stars as the products are good and, for the most part, the staff is really good. My problem is always when the management overrides all of that. I have used the Queen Street branch (that is now closed) for years and am now prepared to travel to the Eglinton store. I have found the management in the butcher department horrid. In particular, there's a female who behaves as if she's managing a camp for errant youth. She's militant, abrupt, and authoritarian, and one gets the belief that she thinks that she's doing customers a favour. Having used this company exclusively for meat for years, it always grates when someone like that comes on with a "we don't do this" and "we don't do that" when it's always been done! They're always prepared to say "we don't" while I find that the other staff is usually up to saying "let's see how we can work this out". That's the service that they give why I feel that they now have a tip option. I don't care much about the prices as I pay for good but inconsistency is grating... and when you sell at a certain price point, there is an expectation of a level of service that leadership seems to have forgotten.
Mar 4th, 2023

We live in the neighborhood of the wealthy butcher and as much as we've tried to make this place work for us over the years, unfortunately the sheer consistent unfriendly service as well as the constant bait and switch at the register has made it impossible for us to return. From reading the other reviews, this seems to be an ongoing complaint, although one the company hasn't taken to heart as the problem still exists. Hoping for better.
Jan 24th, 2023

Good selection of organic foods and meats. Friendly and helpful staff.
Jan 22nd, 2023