OmbudService for Life & Health Insurance

Quick reply, helpful information, kind staff (thanks Naomi!) And a genuine follow-up to make sure I was satisfied which was really appreciated.
Apr 2nd, 2023

I had an issue with Allianz and Co-Operative Insurance failing to honor a policy. I reached out OLHI for assistance. I dealt with Naomi. Naomi was professional and most helpful. She tried to assist me - unfortunately my claim did not fall with OLHI jurisdiction but she did refer me to another group that might be able to help. I appreciate Naomi's efforts. Thank you. Bruno
Mar 19th, 2023

Quick response, helpful information re dispute resolution process to follow, ready willingness to assist if necessary. A much appreciated service. Dealing with a monolithic insurer, getting through to a person who could actually break the logjam of templated responses to nuanced issues, is daunting, and made easier with this assistance.
Mar 12th, 2023

(Translated by Google) My claim was taken care of quickly and my representative contacted my insurer, which worked in my favor and forced my insurer, who was in the wrong, to reimburse me for the excess that I paid. Thank you Naomi and thank you OAP. Sometimes insurers maintain their decision only out of stubbornness LOL. (Original) Ma rclamation a t pris en charge rapidement et mon reprsentant a contact mon assureur ce qui a jou en ma faveur et obliger mon assureur qui tait dans le tort de me rembourser le surplus que jai pay. Merci Naomi et merci lOAP. Parfois les assureurs maintiennent leur dcision seulement par enttement LOL.
Feb 2nd, 2023

I was struggling with my insurance company (more of a clown car than an insurance company really) to get my benefits, if you are getting the same treatment I highly recommend contacting both the ombudsman and the ombudsman representatives for your insurer. Doing so will force your insurance company to do what they are supposed to do when given medical evidence, which is approve your claim.
Jan 21st, 2023