Pandora Jewellery

May 22nd, 2023

Apr 30th, 2023

Remember to bring in your jewelry and get it cleaned! I feel like I walked out with new rings :)
Apr 29th, 2023

(Translated by Google) I saw a ring worth 50 yuan, and I had to ask for help because the ring was in the showcase. The very short salesman helped me out with the ring. After I tried it on, I didnt think it was suitable. I said I would look at other ones Thank you, she rolled her eyes at us and slammed the drawer, then went on to discuss me and my friend with two other employees. (Original) 50sales
Apr 26th, 2023

Initially I went in to spend my mother's day gift card but I did not shop and truthfully will not be trying to spend it. I think it says a lot about how much a brand especially a corporate location values their customers when it comes to customer service with damaged purchased items. I walked in and wasn't greeted, browsed for a few and then an associate approached me..I showed the associate my tennis slider bracelet and explained it had a stone missing and that I was looking to replace the bracelet I told her I had most likely purchase it right before the start of the pandemic and I hadn't really been wearing it but that a stone was missing and also it was snagging on my clothes and had ruined my blouse. The associate started looking through my account for the purchase and was even remarking how much Pandora I owned and so many purchases from Pandora it would be hard to find. She THEN told me she could not find the purchase and that she would not be able to replace it because when they have to find it but also they only replace items after one year I explained that I understood the policy but however considering how much I bought from Pandora and how much I owned and they could look at how rarely I return things I feel like this was an exception they could make she said she would ask her manager and then came back and said the manager said no. This an 80.00 dollar bracelet that pales in comparison to the money I spent online buying gifts for mothers day last week. If I still had them I swear I would return them all to this location purely because of the experience I had today. Do better Pandora Eaton Centre! Good customer service would have looked like an associate seeing my earrings, my rings and bracelet, seeing my jewelry knowing that these are recent pieces meaning I shop regularly with Pandora and then speaking to the manager and that manager acrually coming out from the back to assess the situation and perhaps make an exception because this is clearly a customer who spends money with Pandora on a regular basis; instead you've lost a customer. A fan and my money that I spend on myself but also the other people in my life that I gift Pandora to.
May 11th, 2023