Sutherland-Chan Clinic Inc

Giving this place 2 stars instead of 1 because I made a booking last minute and the receptionist was very quick to respond and ensure I had the correct location. She was the saving grace of my experience. They send you emails to fill out a form before your appointment to indicate your problem areas and health history. Ive been having foot pain lately so I wanted a leg and foot massage. Upon arriving, my RMT completely ignored my request to focus only on my lower body and kept suggesting we do back, neck, shoulders, even arms. After I had indicated I was feeling pain in my feet and wanted him to focus on my lower body a few times, he kept suggesting my upper body. I finally caved into letting him work on my neck and shoulders with the condition that we focus on my lower body. During the actual massage, he spent so much time on my upper body and barely spent any time on my legs. HE NEVER TOUCHED MY FEET. Honestly I wasnt sure if I shouldve complained at the time because I knew they had other appointments after me but it was a very disappointing massage. It just felt like he wanted to do the areas he wanted to touch me vs where I wanted him to touch me.
May 15th, 2023

Apr 4th, 2023

Nov 13th, 2022

One of my favourite places for a massage is the chain of Sutherland Chan clinics as I find their therapists to be very accommodating to my personal needs and are also multi faceted in their training. Each therapist has their own unique skill set and depending on your particular needs these can be customized to your liking. My two preferred locations would be the RBC location as well as Womens College hospital although I have tried the others downtown and they are equally as great. I will also say that the reception staff are so kind and very accommodating to last-minute appointments and offering cancellations. The clinic also has convenient hours of availability to accommodate most schedules. Overall a great experience every time, and a special thank you to Ara from RBC place, and Kenneth at WCH.
Sep 28th, 2022

Awesome experience and professional organization
May 14th, 2021