Balanced Body Active Health Centre

May 3rd, 2023

Apr 16th, 2023

Dr. Simon Wong was phenomenal. It was my first time visiting a chiropractor, and I couldn't wait to see him again. He was genuine, highly professional, sincere, and compassionate. Unfortunately, the lady at the front desk, Emily, made demands that made me uncomfortable. I won't be visiting again unless my situation is looked into. I am giving a 1-star rating until a review is done. After my consultation, she claimed that my insurance claim didn't go through and showed a "timeout" error message. I explained to her, as a software architect, that this could be due to network problems or the server being offline. I also mentioned that if there was an issue with my insurance, there should be a detailed response and reason provided. I gave her my second insurance with a different provider, but she still insisted on having my credit card details on file before submitting a claim, citing "clinic policy." This upset me because I wasn't informed of this policy beforehand. Despite this, I insisted she submit the claim, and I paid the co-payment. Her body language was also suspect, and her conduct was unprofessional. I believe Dr. Simon needs to ensure his staff are honest and respectful to maintain the high quality of his work. Thank you, Dr. Simon, for your help. I would have loved to continue my treatment with you, but unfortunately, Emily's conduct has left a bad taste in my mouth. Update: I had a dentist appointment today, and both of my insurance companies covered 100% of the claim. Emily should have done the same instead of trying to collect my credit card details, which I am not confident they can protect. Your clinic is a scam. Throw it away. I will not be returning!
Apr 5th, 2023

I felt great after my massage. I personally like a massage that works my muscles and actually makes me a bit sore afterwards. I have been working on a project with tight deadlines and sitting in front of my computer for much longer than I should. I have been feeling tense, not getting much exercise/stretching this winter and felt it all over. I have scheduled appointments on a regular basis moving forward.
Mar 16th, 2023

Dr. Dave Torrance is a true professional & knows his sports injuries. I am grateful for his pain relief in the acute stage of my recovery, and feel the promise of full healing with the exercise goals he has implemented. Dr. Dave, you are a gem!
Mar 14th, 2023