Gerstein Crisis Centre

awful evening staff, don't call when you're in crisis
Apr 15th, 2023

The crisis worker I spoke to was mansplaining me. He was condescending and fact checking my statements. He also shared his wild theory in relation to the reason of my call. He spoke more than me, and I listened more than him. I felt like he has the need to win the conversation. Poorly trained, I didnt feel better after the call.
Apr 13th, 2023

The crisis worker I spoke to had no real referrals, resources, ideas, or solutions to offer, just going to the hospital or calling some other agency. She wouldn't stop interrupting me or talking over me. I spent a lot of time explaining the complicated situation I'm in, and why I was asking for certain kinds of help. She didn't adjust her approach because of that; she didn't retain the information I told her. Eventually she just got annoyed at me and threatened to call in a wellness check and send cops unless I did what she said. I would not suggest ever calling here. Especially if you're racialized. This crisis worker didn't help me, and she actively threatened to put me in danger because I didn't agree her answer was the right answer for me.
Apr 4th, 2023

The house for crisis beds was dirty.
Mar 30th, 2023

Horrible place!! A joke! People calling this distress centre will have people leave in more distress or killing themselves. Awful experience in two different occasions. Please people do not call this place if you are in distress. I would give a FAT ZERO if they had this option on reviews.
Mar 8th, 2023