Canadiana Financial Corp

Terrible company with even worse customer service. They do not care about their customers. I was told by two customer service reps that it's my job as a customer to watch the news for interest rate changes, calculate what my new variable rate will be as well as how much I will owe with interest rate increases, then ensure the right amount is in my account prior to them removing the money from my account. I should not count on them to notify me of my new rate or payment amount. They cannot notify me by email because they don't have a system in place for that. They will send notice in the mail and I will get it whenever it gets to my address. Who talks to a customer in that manner, Canadiana Financial that's who. Buyer beware!!!!!!
Jun 13th, 2022

Id suggest just looking elsewhere . Andrew Wong and there staff will not return any of your emails or calls once you have signed on with them. This isnt due to covid or anything they are simply just lazy employees and have a poor work ethic, contact is key and so is knowledge of your mortgage, you will receive neither of those . Take my review for what its worth however you will regret not listening to this advice . Look elsewhere.
May 10th, 2020

I called a month ago to change my mortgage to come out on Fridays, as it was coming out on Tuesdays, and they still haven't changed it. Caused another bill to bounce and my bank charged me 2 NSF fees, resulting in $100 lost because of their error. They still haven't fixed this error. I will update to see if they are going to refund me and maybe then I'll give a higher star rating. But currently I am very dissatisfied. Everytime I call the people only are interested in getting the missed payment, which I refuse to pay, because as far as I'm concerned $100 should be taken off that charge to make up for the NSF fees.
Apr 18th, 2020

Stay away from these guys. Canadian Financial Corp is also known as Paradigm Quest. Was in the process of trying to get a payout statement. They at the last minute provided the payout statement to my restate legal worker (ON THE DAY OF MATURITY). They charged a EARLY PAYOUT PENALTY when my mortgage term moved was over in an OPEN MORTGAGE while I transfer lenders ON THE DAY OF MATURITY. While they were fixing the payout statement, they had "forgot" to send it to me. This had consequently caused MORE interest on the high interest open term mortgage, and also adding on a PER DIEM fee per day that they wait for the payout from my new lender. Milking more fees while they delay delay delay. This is not to mention, when I had first signed my mortgage with them while buying the property, they baited and switched my 3 year variable mortgage by having it as a 40 (FORTY) month term instead of 36. At risk of missing my closing date, I had to sign because there was no more time to try and fix it. 2 months before my maturity date, they send absolutely atrocious rates for renewal. Literally 3 weeks before maturity date they tried coming with rates that are still WORSE than a transfer rate from HSBC. STAY FAR FAR AWAY. Super shady. Avoid all the hassle I've been through. Even brokers from RFD have better rates from more reputable lenders. HSBC's rate can sometimes be negotiated with your big 5 banks if you have good credit/assets and good relationships with them.
Apr 18th, 2020

May 2nd, 2019