Small Wonders Pets

Apr 25th, 2023

I spend $700/month on cat food. I wanted to give this local shop my business but when I called to setup a recurring order they said no and that I'd have to call each week to place the order which would be laborious. It was also handled oddly from a customer service standpoint. They said they wouldn't because"it's not good for their business" in case customers don't show up and they're left with extra stock. First, even if thats the reason, maybe frame it a different way, sounds accusatory like I won't show up, and I mean I'm giving all my info to setup the order so why wouldn't you take the business and see how it goes? If a customer misses 1 week..stop the recurring order? Later they called back and said I could prepay to do this (which I would have been fine with if they has of proposed that VS talking about how its bad for business) but I had found somewhere else to setup a recurring order that actually had free delivery so it worked out better. But it was a very strange, turning down a lot of business when I'm trying to support local..
Apr 22nd, 2023

Great selection of toys and treats!
Mar 18th, 2023

Mar 8th, 2023

They must have all their friends write reviews about this place because the service I received in the past was completely rude. They would rather hire someone who cant deal properly with the public, because they dont want their feelings to be hurt, than hiring efficient staff that can deal kindly with customers. Its very telling how other people treat you and no one deserves horrible treatment when going to buy pet supplies. I go to Global Pets across the street and never had one issue! Staff members at small wonders did not even acknowledge me and I was completely ignored. This happened a few times. And then during pandemic I ordered some cat food and she told me to give her 15 minutes. I showed up early and the woman had a complete fit over it. Avoid this place like the plague
Apr 15th, 2023