Capsule

Staff with bad attitude, don't line up for any shoes, because you'll get nothing, they let a bunch of people jump the line, they're proud of it, it sickens medont deserve one star
May 17th, 2023

I've never been to the physical store so I can't comment on that but their online store didn't give me any trouble. Bought a pair of Air Jordan 1 Lucky Green at release and had no issues. Ordered on Saturday and received on Tuesday which was surprising. The courier was also super nice and texted me before they arrived and asked if I had any delivery preferences if someone wasn't at home to receive the order.
Mar 27th, 2023

I will strongly recommend buying from here . Super legit , quick delivery every time and costumer service excellent too.
Mar 10th, 2023

Awesome customer service, super hard working employees and one of the best stores to get limited shoes. I picked up the Nike Air Ship Orange from here which is a super hard shoe to get. Capsule is the store for shoes!!! I am super satisfied with my purchase and cant wait to purchase more from them.
Jan 18th, 2023

I truly wish I could give these people a lower rating. It was been a nightmare dealing with these people. They have no sense of respect towards their clients and their communication skills are worse than 0. I placed an online order and they sent me the wrong size. They have ignored all my efforts of communication, whether it's by email or phone. The in-store employees don't seem to have a clue about anything and instead are programmed to tell you they'll forward the inquiry to the management team. Obviously, the management team does not care and won't even try to contact you back at all. Even when you initiate a chargeback, they will forward their stupid return policy to your bank and try to challenge the dispute. They wanted to charge me a 25% restocking fee and refund the rest of the amount through store credit, on top of me having to ship the item back at my expense. All of that because the blind employee who was processing the order decided to send the wrong size. This is an absolute joke of a store, so if you value your sanity, please refrain from shopping at this place.
Apr 22nd, 2023