ECCO Toronto Eaton Centre

I first went to another ecco with my Dad and saw these really nice pair of white sneakers. I ordered them online but realized a few days later that they may have been different than the ones we tried at the store. There are like 4 different kinds of white sneakers for men right now. We just happened to stop by the ecco eaton centre location and we thought wed just double check they were the right ones. A nice clerk by the name of Kimberly helped us identify the right pair and even called the other store to verify if they were right or not and even offered to exchange once they did come. I didnt end up exchanging once the return came but Kimberly was so nice and thoughtful. Thank you for helping us the other day. This is the reason why I shop at ecco.
May 7th, 2023

Invoice ID: EC02029747 ECCO ST.360 MEN'S SNEAKER VENT TEX Item# 0194890554542 $220.00 CAD + TAX = 248.60 CAD I purchased the above mentioned product and it is causing huge blisters on both my ankles. The store is refusing to consider this a "defect" and is saying that "comfort" is not covered under warranty. What does that even mean ? I spent way over industry standard on the shoes that are hurting my feet and there is no remedy for this situation. I have been Ecco customer for years. This was thoroughly disappointing. Not buying from them again !
Nov 24th, 2022

Last week, I wore my Ecco dress shoes to a concert. At intermission, I discovered that they were disintegrating and leaving tarry black goo on concert hall floor. I took them to the store where they were purchased and was told that they are well beyond warranty date, which I don't dispute. The salesperson and manager (both very courteous and professional) both acknowledged that these shoes have a serious manufacturing defect, but that all they could do is offer a 20% discount on the price of a new pair of shoes. It's obvious from examining the shoes that they have practically no usage, and it's just not acceptable that Ecco Canada is unwilling to make the problem right when their counterpart in the U.S. is admitting fault AND taking responsibility for making this problem right with its customers. Before buying Ecco shoes in Canada, I would strongly advise consumers to Google "disintegrating Ecco shoes" and not take for granted the company's claim that this is only a problem from a decade ago. My third and definitely last pair of Ecco shoes.
Dec 10th, 2022

Did not have size I wanted. Said they were left over from Summer stock but sizes they had were not on sale. Lots of others on for Black Friday sales.
Nov 21st, 2022

Checked Ecco website site before visiting, products in stock, when arrived server no they are not in stock, and basically no can I show you something else.
Nov 6th, 2022